| Contact method | Typical response time | Notes |
|---|---|---|
| Forum | Within hours | The fastest way to get support or questions answered is on our busy forum, suppported by thousands of users |
| Password reset | Immediate | If you are having difficulty remembering your password, use this link |
| Contact | 3-4 days, sometimes longer | We're humans who occasionally take days off such as weekends and holidays. This should only be used if you're having account issues, and where the password reset does not work or does not apply. It is not for questions like "how do I install a simulation", or "how do I transfer my licenses from my old PC", or "how do I play simulation X". Use the Forum for questions like that. |