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| Sim session terminated mid way; all licenses lost 27/06/2020 at 22:08 #128315 | |
AlexH
161 posts |
I was playing West Hampstead, which I have owned for quite some time, when the sim alerted me that suddenly I don't have a license and therefore the session will be terminated. I opened the SimSig License manager and find nothing in there. Over the years I have purchased many licenses, but not a sausage. I downloaded the V5 loader the other day (possibly even yesterday). Could someone please explain? Log in to reply The following user said thank you: Coolah |
| Sim session terminated mid way; all licenses lost 27/06/2020 at 22:11 #128319 | |
headshot119
4869 posts |
The license manager was made obsolete in V5, there is no need to open it, and if you do open it it will cause issues with licenses. By default all licenses in V5 are dynamic, and will contact the server to confirm they are free to use, rather than the old system of needing to be locked to a machine. Did you lose internet connection during play? There is a slight issue with licenses not working for users when they are away from an internet connection where they have been locked to a machine (Now done by right clicking on a sim in the loader and selecting lock), but I don't think that applies here. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| Sim session terminated mid way; all licenses lost 27/06/2020 at 22:15 #128323 | |
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AlexH
161 posts |
I opened it only when I went to find out why the game ended - not before. No, I didn't lose connection. However, this to me is now an entirely different issue. I often buy licenses when I am being dispatched off to various parts of Africa for work, without a reliable internet connection. While true, it was not stated that I would be able to access them offline, I bought them in good faith that I could do so. To me, this pretty much renders them useless as my ability to use them when I'm not travelling away from my partner is fairly limited. Log in to reply |
| Sim session terminated mid way; all licenses lost 27/06/2020 at 22:18 #128325 | |
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headshot119
4869 posts |
AlexH in post 128323 said:I opened it only when I went to find out why the game ended - not before.As I said we're investigating an issue with locked licenses not working when some users are offline, once this is sorted it will work exactly as things where before (Other than you lock licenses through the loader rather than a separate program), but for 99.9% of users there's no longer a need to worry about locking licenses, all the heartache that goes with them when they change the name of there computer, install a new OS, buy a new computer etc. Rest assured Geoff is working hard to sort it out. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| Sim session terminated mid way; all licenses lost 27/06/2020 at 22:27 #128332 | |
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AlexH
161 posts |
Thank you. I misunderstood the part on transition and licenses offline. This thread then has little further purpose. Log in to reply |
| Sim session terminated mid way; all licenses lost 27/06/2020 at 22:28 #128333 | |
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headshot119
4869 posts |
AlexH in post 128332 said:Thank you.No problem at all, keep an eye on the forum and there'll be a post letting you know the locked situation should be back to normal 
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| Sim session terminated mid way; all licenses lost 27/06/2020 at 23:18 #128347 | |
GeoffM
6376 posts |
AlexH in post 128323 said:No, I didn't lose connection.SimSig closes itself if it has an extended period of repeatedly being unable to contact the server. Similarly, the server eventually releases the licenses if a phone home hasn't come in for quite a while. I can see from the log files that this is indeed what happened. Nevertheless, we'll look into it, see if anything needs improving. SimSig Boss Log in to reply |
| Sim session terminated mid way; all licenses lost 27/06/2020 at 23:50 #128350 | |
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Sidestick Priority
39 posts |
Is there any way of having SimSig do an autosave before shutting down due to lack of communication with the license server?
Log in to reply |
| Sim session terminated mid way; all licenses lost 28/06/2020 at 01:17 #128360 | |
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GeoffM
6376 posts |
Sidestick Priority in post 128350 said:Is there any way of having SimSig do an autosave before shutting down due to lack of communication with the license server?There should be a save called LostLicense.ssg in the simulation folder. However, this does not apparently work after the computer has been asleep, only when it's awake and lost connection. SimSig Boss Log in to reply The following user said thank you: Sidestick Priority |
| Sim session terminated mid way; all licenses lost 29/06/2020 at 11:22 #128511 | |
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AlexH
161 posts |
Just a note to thank both GeoffM and headshot119 for the explanation and the hard work. The product continues to get better. Problems appear in all software, such is life, but it appears to be handled well. Log in to reply The following users said thank you: Hap, flabberdacks, headshot119 |
| Sim session terminated mid way; all licenses lost 29/06/2020 at 11:59 #128512 | |
stighetl
99 posts |
Not sure if it's the same issue, but it has happened twice that I get the error message "License has been removed from this machine. Simulation will now end."
- Stig Log in to reply |
| Sim session terminated mid way; all licenses lost 29/06/2020 at 14:33 #128526 | |
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traindriver17
36 posts |
same for me on Plymouth at 08.52,message stating licence has been removed from this machine and simulation will end.Restarted on previous save at 08.00 and working ok so obviously still have the licence
Last edited: 29/06/2020 at 14:34 by traindriver17 Reason: None given Log in to reply |