Update issue

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Update issue 07/07/2020 at 19:58 #129228
Arthur123
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17 posts 		Hello!

My sig loader is not wanting to update and says it is not communicating with the server, even with internet working.
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Update issue 07/07/2020 at 20:06 #129229
Dick
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388 posts 		Unless you have edited them out in the screenshot, you haven't entered a username and password to connect to the server.
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Update issue 07/07/2020 at 20:25 #129230
Arthur123
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17 posts 		Hi, even typing the password and the user, gives the same message.
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Last edited: 07/07/2020 at 20:33 by Arthur123
Reason: None given
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Update issue 07/07/2020 at 21:51 #129240
GeoffM
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6380 posts 		Your firewall or antivirus might be blocking outbound connections from the Loader. What software do you use for those? Or standard Windows Defender?
SimSig Boss
Last edited: 07/07/2020 at 21:52 by GeoffM
Reason: None given
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Update issue 07/07/2020 at 22:48 #129247
Peter Bennet
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5419 posts 		I sometimes get that but clicking on Start a new simulation usually nudges it along.

Peter.
I identify as half man half biscuit - crumbs!
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Update issue 07/07/2020 at 23:14 #129249
Arthur123
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17 posts 		GeoffM in post 129240 said:
Your firewall or antivirus might be blocking outbound connections from the Loader. What software do you use for those? Or standard Windows Defender?
No, the antivirus is not blocking it.
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Update issue 07/07/2020 at 23:17 #129250
Arthur123
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17 posts 		Peter Bennet in post 129248 said:
I sometimes get that but clicking on Start a new simulation usually nudges it along.

Peter.

I've tried but I couldn't.
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Update issue 07/07/2020 at 23:19 #129251
Arthur123
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17 posts 		I would like to download more simulations but a message appears that is already updated.
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Update issue 08/07/2020 at 00:08 #129254
welshdragon
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315 posts 		After you have put your username and password in, did you click on "Check For Updates"?

Also, what Firewall/Anti-Virus do you use? It may be that although you THINK they are not the issue they could very easily be.
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Update issue 08/07/2020 at 00:51 #129257
Arthur123
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17 posts 		welshdragon in post 129254 said:
After you have put your username and password in, did you click on "Check For Updates"?

Also, what Firewall/Anti-Virus do you use? It may be that although you THINK they are not the issue they could very easily be.
Yes, I already entered my login and password, then I clicked on updates and at the end, the answer is the same. My antivirus is Avast, and it did not block the sim sig loader.
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Update issue 08/07/2020 at 01:11 #129259
postal
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5306 posts
Online 		Have you tried uninstalling the loader then downloading it again from the website and re-installing?
“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
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Update issue 08/07/2020 at 01:55 #129261
GeoffM
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6380 posts 		Was the failure immediate or did it take a few seconds?

Arthur123 in post 129257 said:
welshdragon in post 129254 said:
After you have put your username and password in, did you click on "Check For Updates"?

Also, what Firewall/Anti-Virus do you use? It may be that although you THINK they are not the issue they could very easily be.
Yes, I already entered my login and password, then I clicked on updates and at the end, the answer is the same. My antivirus is Avast, and it did not block the sim sig loader.
SimSig Boss
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Update issue 08/07/2020 at 03:07 #129264
GeoffM
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6380 posts 		I spent some time looking through the server log files with the IP address you had when you posted here and there is not a single instance of a request from the Loader with that IP address. So I looked under your username as well and again, no entries from the Loader, just from your browser.

Since your browser is getting through and the Loader is not from the same machine, I'm afraid I refer to my earlier suggestion: check what's blocking the Loader.
SimSig Boss
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Update issue 08/07/2020 at 09:00 #129269
Meld
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1113 posts 		Arthur you are logging into to the website and the loader on the same machine, and not running the loader through a virtual machine are you ??

If so try logging into the website from the other/virtual machine and then try check for updates.
Passed the age to be doing 'Spoon Feeding' !!!
Last edited: 08/07/2020 at 09:05 by Meld
Reason: None given
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Update issue 08/07/2020 at 16:34 #129284
Peter Bennet
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5419 posts 		Are you using the right password?

Peter
I identify as half man half biscuit - crumbs!
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Update issue 08/07/2020 at 16:37 #129285
swiftaw
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271 posts 		Peter Bennet in post 129284 said:
Are you using the right password?

Peter
If it was a case of incorrect password you think Geoff would see that in the server logs. Definitely sounds like the connection to the server isn't being made.
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Update issue 08/07/2020 at 16:59 #129286
GeoffM
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6380 posts 		swiftaw in post 129285 said:
Peter Bennet in post 129284 said:
Are you using the right password?

Peter
If it was a case of incorrect password you think Geoff would see that in the server logs.
Correct.
SimSig Boss
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Update issue 08/07/2020 at 17:16 #129289
indian_railways_fan
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72 posts 		I have highlighted the same issue in this post:
https://www.SimSig.co.uk/Forum/PostView/128533

One more thing to observe in this issue is even if your data connection is off and you press the "Check for update" button, it will immediately show that the loader is upto date!

It seems the bug lies somewhere in the basic loader itself due to the above issue.
BTW which OS are you using? Is it Windows 7? Because the problem for me has cropped on a Windows-7 machine while the loader and sims are working very well on two other Windows-10 machines.

Khalid.
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Update issue 08/07/2020 at 22:48 #129327
bill_gensheet
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1432 posts 		No Win 7 problems for me (two machines / locations tested, one with flaky ADSL)

One oddity that might only be Win7 is that if I have run SimSig the PC now takes a very long time to close down - around 4 minutes not 15 seconds.

As I had some 'testing' access, I only noticed this on v5 loaders, not earlier v4.99 testing builds.

is it Ok on Win10 for others ?

Bill
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Update issue 09/07/2020 at 01:46 #129340
Arthur123
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17 posts 		postal in post 129259 said:
Have you tried uninstalling the loader then downloading it again from the website and re-installing?
Yes, i have done this several times and I have not succeeded.
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Update issue 09/07/2020 at 01:48 #129341
Arthur123
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17 posts 		GeoffM in post 129261 said:
Was the failure immediate or did it take a few seconds?

Arthur123 in post 129257 said:
welshdragon in post 129254 said:
After you have put your username and password in, did you click on "Check For Updates"?

Also, what Firewall/Anti-Virus do you use? It may be that although you THINK they are not the issue they could very easily be.
Yes, I already entered my login and password, then I clicked on updates and at the end, the answer is the same. My antivirus is Avast, and it did not block the sim sig loader.

Took a few seconds
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Update issue 09/07/2020 at 01:51 #129344
Arthur123
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17 posts 		GeoffM in post 129264 said:
I spent some time looking through the server log files with the IP address you had when you posted here and there is not a single instance of a request from the Loader with that IP address. So I looked under your username as well and again, no entries from the Loader, just from your browser.

Since your browser is getting through and the Loader is not from the same machine, I'm afraid I refer to my earlier suggestion: check what's blocking the Loader.

Ok, i will try to look for what is blocking it.
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Update issue 09/07/2020 at 01:53 #129345
Arthur123
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17 posts 		Peter Bennet in post 129284 said:
Are you using the right password?

Peter
Yes, i am always using the right password.
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Update issue 09/07/2020 at 01:57 #129346
Arthur123
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17 posts 		indian_railways_fan in post 129289 said:
I have highlighted the same issue in this post:
https://www.SimSig.co.uk/Forum/PostView/128533

One more thing to observe in this issue is even if your data connection is off and you press the "Check for update" button, it will immediately show that the loader is upto date!

It seems the bug lies somewhere in the basic loader itself due to the above issue.
BTW which OS are you using? Is it Windows 7? Because the problem for me has cropped on a Windows-7 machine while the loader and sims are working very well on two other Windows-10 machines.

Khalid.

Hi!! My computer is windows 8.1,
but i will see the post. Thank you!
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