Reinstall assistance

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Reinstall assistance 03/11/2020 at 19:10 #133501
mjkerr
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195 posts 		Hard Drive failure a few months ago
Decided to reinstall SimSig, and then test

It looks like it has changed and Windows 10 does not like it
The routes are letters rather than the lines you would expect

Purchased before 2010 :
Central Scotland - 16 Mar 2010
Edinburgh - 16 Mar 2010
KingsX - 09 Nov 2005
Stafford - 12 Jun 2002

The Loader program is now installed
Updated twice
Username invalid / unknown

Any and all assistance appreciated
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Reinstall assistance 04/11/2020 at 14:06 #133520
mjkerr
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195 posts 		mjkerr in post 133501 said:

The Loader program is now installed
Updated twice
Username invalid / unknown

I have now resolved this, by using CAPITAL letters for username

However once logged in only the free games are showing
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Reinstall assistance 04/11/2020 at 14:29 #133521
bill_gensheet
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1431 posts 		Does the 'only show installed & owned / free simulations' tick box do anything for you ?

Bill
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Reinstall assistance 04/11/2020 at 15:02 #133523
postal
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5269 posts 		mjkerr in post 133520 said:
mjkerr in post 133501 said:

The Loader program is now installed
Updated twice
Username invalid / unknown

I have now resolved this, by using CAPITAL letters for username

However once logged in only the free games are showing
Did that also fix the incorrect graphics? The incorrect graphics are often a result of antivirus stopping the installer adding the SimSig fonts to your system Fonts folder. More discussion about that here.
“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
Last edited: 04/11/2020 at 15:02 by postal
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Reinstall assistance 04/11/2020 at 19:27 #133531
mjkerr
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195 posts 		postal in post 133523 said:

Did that also fix the incorrect graphics? The incorrect graphics are often a result of antivirus stopping the installer adding the SimSig fonts to your system Fonts folder. More discussion about that here.

There is no third party software after Windows 10 has loaded, except for the Gigabyte Graphics card

There is no difference, I suspect the issue is due to the reinstalls being just copies from the program files folder

KingsX returns that files are missing and reinstallation is required
Equally, Windows 10 returns security issues and Stafford causes a Windows Violation error
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Last edited: 04/11/2020 at 19:29 by mjkerr
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Reinstall assistance 04/11/2020 at 19:30 #133532
mjkerr
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195 posts 		bill_gensheet in post 133521 said:
Does the 'only show installed & owned / free simulations' tick box do anything for you ?

This only shows the free simulations
None of the four above appear
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Reinstall assistance 04/11/2020 at 19:34 #133533
mjkerr
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195 posts 		Central Scotland and Edinburgh
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Reinstall assistance 04/11/2020 at 19:34 #133534
mjkerr
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195 posts 		KingsX
This is the first warning, and there are three other similar ones all referring to missing files
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Reinstall assistance 04/11/2020 at 19:37 #133535
mjkerr
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195 posts 		bill_gensheet in post 133521 said:
Does the 'only show installed & owned / free simulations' tick box do anything for you ?

As above I would expect Kings Cross to appear, but comes up as free

Central Scotland and Edinburgh are missing completely, also Stafford
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Reinstall assistance 04/11/2020 at 19:38 #133536
Albert
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1315 posts 		mjkerr in post 133531 said:

There is no difference, I suspect the issue is due to the reinstalls being just copies from the program files folder
'Reinstalling' by copying the folder in Program Files does not work. It will probably work for the timetables and individual simulations (.sim files) but the loader is also using some registry entries and other magic to bind licenses to your machine. You need to run the installer downloaded from the SimSig website if you want to play any games successfully.

Also, KingsX.exe is obsolete, there is a new version in the Loader. King's Cross has been a free sim for many years already so it appears in the Loader as such. Stafford as well has become free (there is now a paid Staffordshire which is a sim of a newer era showing a slightly different area.) For Central Scotland and Edinburgh your licenses should load once you get the latest loader properly installed.
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Last edited: 04/11/2020 at 19:42 by Albert
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Reinstall assistance 04/11/2020 at 19:42 #133537
mjkerr
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195 posts 		Albert in post 133536 said:
[quote=mjkerr;post=133531]
You need to run the installer downloaded from the SimSig website if you want to play any games successfully

Yes I did that yesterday

I am looking for some method to reinstate the downloads previously purchased, as above
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Reinstall assistance 04/11/2020 at 19:43 #133538
mjkerr
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195 posts 		Albert in post 133536 said:

KingsX.exe has been a free sim for many years already so it appears in the Loader as such
Stafford as well has become free

That would explain why these are in the root SimSig folder
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Last edited: 04/11/2020 at 19:43 by mjkerr
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Reinstall assistance 04/11/2020 at 19:44 #133539
mjkerr
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195 posts 		Albert in post 133536 said:

For Central Scotland and Edinburgh your licenses should load once you get the latest loader properly installed

This is the missing part
I have performed the update once every hour, no difference
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Reinstall assistance 04/11/2020 at 19:45 #133540
Albert
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1315 posts 		You need to login with your site username & password on the front page of the Loader to get your Central Scotland & Edinburgh licenses back, then check for updates. The first update after logging in should transfer your licenses to the new Loader v5. The other two sims are free now.

If that does not work, please check whether your firewall or antivirus is blocking SimSig. Maybe you got a Windows Firewall notice that you need to say yes to.

Also, please check this page on the forum to see your licenses: https://www.SimSig.co.uk/License/MyLicenses
It should display Central Scotland & Edinburgh.
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Last edited: 04/11/2020 at 19:46 by Albert
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Reinstall assistance 04/11/2020 at 19:45 #133541
mjkerr
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195 posts 		Albert in post 133540 said:
You need to login with your site username & password on the front page of the Loader to get your Central Scotland & Edinburgh licenses back, then check for updates. The first update after logging in should transfer your licenses to the new Loader v5. The other two sims are free now

Yes, I did that yesterday, and about every hour from 06:00 this morning
No change
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Reinstall assistance 04/11/2020 at 19:48 #133542
mjkerr
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195 posts 		Albert in post 133540 said:
Also, please check this page on the forum to see your licenses: https://www.SimSig.co.uk/License/MyLicenses
It should display Central Scotland & Edinburgh.

Again, these are missing
I need some method to reinstate these
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Reinstall assistance 04/11/2020 at 19:48 #133543
Albert
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1315 posts 		I see your forum account was registered on 20 March 2010 while you say you bought the sims on 16th March that year. Perhaps these sims were bought under a different username?
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Last edited: 04/11/2020 at 19:48 by Albert
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Reinstall assistance 04/11/2020 at 19:49 #133545
Albert
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1315 posts 		That file will also be found if you place it in the SimSig folder, by the way.

(Nevertheless KingsX.exe is obsolete so play it 'at your own risk' - the Loader version has more features & is updated for an almost-recent era.)
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Reinstall assistance 04/11/2020 at 19:50 #133546
mjkerr
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195 posts 		Albert in post 133543 said:
I see your forum account was registered on 20 March 2010 while you say you bought the sims on 16th March that year. Perhaps these sims were bought under a different username?

Possibly, but I doubt it as I found the original eMail address that was in use
All I had to do was update the password
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Last edited: 04/11/2020 at 19:50 by mjkerr
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Reinstall assistance 04/11/2020 at 19:56 #133547
Albert
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1315 posts 		If this e-mail address is also your PayPal address, you got your invoice there because you used the address to pay.

I got all sim purchase e-mails on the mail address of my PayPal account which is different from the one I'm using on the site.
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Reinstall assistance 04/11/2020 at 19:57 #133548
mjkerr
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195 posts 		Albert in post 133547 said:
If this e-mail address is also your PayPal address

No, email address specific to SimSig
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Reinstall assistance 04/11/2020 at 19:58 #133549
Meld
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1111 posts 		mjkerr in post 133539 said:
Albert in post 133536 said:

For Central Scotland and Edinburgh your licenses should load once you get the latest loader properly installed

This is the missing part
I have performed the update once every hour, no difference
Have you had another username before that you bought C Scot & Edinburgh with ???
Passed the age to be doing 'Spoon Feeding' !!!
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Reinstall assistance 04/11/2020 at 20:01 #133550
mjkerr
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195 posts 		Meld in post 133549 said:
Have you had another username before that you bought C Scot & Edinburgh with ???

I would highly doubt it
The folder name is the same and the email address is saved in my address book, it came up straight away
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Reinstall assistance 04/11/2020 at 20:06 #133551
mjkerr
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195 posts 		Meld in post 133549 said:

Have you had another username before that you bought C Scot & Edinburgh with ???

Used the lost username, and it has come back to the same email address
I tried the other email address, nothing, so clearly I was not using that
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Last edited: 04/11/2020 at 20:29 by mjkerr
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Reinstall assistance 04/11/2020 at 20:07 #133552
GeoffM
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6380 posts 		mjkerr in post 133546 said:
Albert in post 133543 said:
I see your forum account was registered on 20 March 2010 while you say you bought the sims on 16th March that year. Perhaps these sims were bought under a different username?

Possibly, but I doubt it as I found the original eMail address that was in use
All I had to do was update the password
I've spent the last 15 minutes trying to locate your account, since the one you're using has no purchases against it. PayPal won't let me look back as far as 2010. Please look through your inbox to find any SimSig emails and let me know. Or PM me any other email addresses you use.

mjkerr in post 133520 said:
mjkerr in post 133501 said:

The Loader program is now installed
Updated twice
Username invalid / unknown

I have now resolved this, by using CAPITAL letters for username
That's not true.

Do not use the old and obsolete exe versions. Not only are they unsupported, but they won't work in tandem with the current Loader licensing.
SimSig Boss
Last edited: 04/11/2020 at 20:09 by GeoffM
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