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Should you always answer telephone calls?

You are here: Home > Forum > General > General questions, comments, and issues > Should you always answer telephone calls?

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Should you always answer telephone calls? 30/12/2020 at 22:02 #135659
bugsy
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If I know that a train is at a red signal and I can set a forward route for it, I just do that and don't answer the telephone. Is this acceptable and if not is it likely to incur a penalty?
Everything that you make will be useful - providing it's made of chocolate.
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Should you always answer telephone calls? 30/12/2020 at 22:15 #135661
AlexRail575
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Trains stopped at danger and calling in is inherited from rule 55. In real-life you probably can't just ignore the call from the driver, although in the SimSig context, if you're one-manning a large sim it's perfectly understandable...
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Should you always answer telephone calls? 30/12/2020 at 22:18 #135662
Stephen Fulcher
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There’s no penalty other than for delaying the train.

In the real world you’d be expected to answer even if it was just to tell the driver to wait for the signal although If you clear it when he’s on the phone he’d hang up and just go unless he wanted you for something else.

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Should you always answer telephone calls? 30/12/2020 at 22:34 #135664
postal
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Stephen Fulcher in post 135662 said:
There’s no penalty other than for delaying the train.

In the real world you’d be expected to answer even if it was just to tell the driver to wait for the signal although If you clear it when he’s on the phone he’d hang up and just go unless he wanted you for something else.
And in the SimSig world clearing brings up the "driver has hung up on you" message. If I can set the route I do so and ignore the call which will stop flashing the icon (subject to any other calls still awaiting an answer).

I hate any flashing icons because they mean that there is something going on that needs your attention with no filter to decide what is important and what can be put to one side, so any time the phone icon kicks off I use the A key as soon as possible, even if only to tell the driver to wait 2/5/15. If I don't do that I have no idea whether any calls in the unanswered list are actually mission critical.

“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
Last edited: 30/12/2020 at 22:35 by postal
Reason: None given

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Should you always answer telephone calls? 30/12/2020 at 22:36 #135666
jc92
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Everyone knows the signaller waits until the driver has climbed down from the cab in the freezing cold and walked to the post, before clearing the signal. that's why there's tiny cameras in the SPT boxes.

in reality I'd always answer and acknowledge, even if its wait 2 minutes and you then clear the signal (in reality you'd just be telling him verbally that you're about to give him the road, or you'd be hitting the wait at signal button).

"We don't stop camborne wednesdays"
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Should you always answer telephone calls? 30/12/2020 at 22:44 #135668
AlexRail575
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jc92 in post 135666 said:
Everyone knows the signaller waits until the driver has climbed down from the cab in the freezing cold and walked to the post, before clearing the signal. that's why there's tiny cameras in the SPT boxes.
Still better than having to go all the way to the signal box, is it not (and with modern signallers usually being miles from the signals, also more practical)?

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Should you always answer telephone calls? 30/12/2020 at 22:48 #135670
pedroathome
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AlexRail575 in post 135668 said:
jc92 in post 135666 said:
Everyone knows the signaller waits until the driver has climbed down from the cab in the freezing cold and walked to the post, before clearing the signal. that's why there's tiny cameras in the SPT boxes.
Still better than having to go all the way to the signal box, is it not (and with modern signallers usually being miles from the signals, also more practical)?
Driver of <train> Waiting at North Somerset Junction, Walks back to Didcot to find out why he has not got the road

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Should you always answer telephone calls? 30/12/2020 at 22:50 #135671
jc92
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Yet less practical that hitting the "train waiting at red signal" button from the heated comfort of the cab. I think the joke was lost upon you.

As an aside there are still boxes on the network with no SPT's, Grindleford being once such example.

"We don't stop camborne wednesdays"
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Should you always answer telephone calls? 30/12/2020 at 23:37 #135673
bill_gensheet
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There is also a converse situation.
Driver phones up to advise train ready at Nowhere Siding
(note - not a permission to enter)
SimSig operative sees TD appear and sets the route.
Train drives off.
Driver STILL on the phone having driven 8 miles away......
Ground frame phones had very long extension leads back in the day ?

I assume this is an inevitablility from the entry messages construction for 'Call from [driver / shunter / manager / colliery /.... ] advising train ready at [wherever]

Bill

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Should you always answer telephone calls? 30/12/2020 at 23:49 #135675
AlexRail575
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The solution for that would be for the train not to be allowed to depart until the phone call is answered (this is already done for entry points, ex. Bounds Green depot, KX sim - so I assume this could be added for other timetable start points which would require a call but are not SimSig "entry points").
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Should you always answer telephone calls? 31/12/2020 at 00:46 #135676
GeoffM
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bill_gensheet in post 135673 said:
There is also a converse situation.
Driver phones up to advise train ready at Nowhere Siding
(note - not a permission to enter)
SimSig operative sees TD appear and sets the route.
Train drives off.
Driver STILL on the phone having driven 8 miles away......
Ground frame phones had very long extension leads back in the day ?

I assume this is an inevitablility from the entry messages construction for 'Call from [driver / shunter / manager / colliery /.... ] advising train ready at [wherever]

Bill
In Mantis already, somewhere.

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Should you always answer telephone calls? 31/12/2020 at 02:09 #135682
bill_gensheet
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AlexRail575 in post 135675 said:
The solution for that would be for the train not to be allowed to depart until the phone call is answered (this is already done for entry points, ex. Bounds Green depot, KX sim - so I assume this could be added for other timetable start points which would require a call but are not SimSig "entry points").
This is for some entry points. There are (at least) three types of entry point.

Normal plain signalled fringe track.

Some needing a call for permission before the train enters (typically depots & yards)

Some where you are told the train has entered, but do not have a refusal option (ground frame controlled sidings).
Kings Cross does not have any of these.

Likley it depends on who is 'in control' to prevent a Mexican standoff.

Bill

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Should you always answer telephone calls? 31/12/2020 at 03:14 #135684
GeoffM
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bill_gensheet in post 135682 said:
AlexRail575 in post 135675 said:
The solution for that would be for the train not to be allowed to depart until the phone call is answered (this is already done for entry points, ex. Bounds Green depot, KX sim - so I assume this could be added for other timetable start points which would require a call but are not SimSig "entry points").
This is for some entry points. There are (at least) three types of entry point.

Normal plain signalled fringe track.

Some needing a call for permission before the train enters (typically depots & yards)

Some where you are told the train has entered, but do not have a refusal option (ground frame controlled sidings).
Kings Cross does not have any of these.

Likley it depends on who is 'in control' to prevent a Mexican standoff.

Bill
Also a "phone only if early" option (with a developer-set threshold). Probably should be used more often, the idea being you can ask an early running freight on a main line to be held to time because you've got nowhere to put it (eg previous 'box has a loop into which it can place the freight).

SimSig Boss
Last edited: 31/12/2020 at 03:15 by GeoffM
Reason: None given

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Should you always answer telephone calls? 31/12/2020 at 04:15 #135688
AlexRail575
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GeoffM in post 135684 said:
Also a "phone only if early" option (with a developer-set threshold). Probably should be used more often, the idea being you can ask an early running freight on a main line to be held to time because you've got nowhere to put it (eg previous 'box has a loop into which it can place the freight).
Isn't this already present in some sims? I bet I can remember once a fringe signal box (in single-player) calling about whether I could accept an early running freight train. Already know also that trains on loops sometimes call asking if they can leave early (for example, IIRC, the loop just outside of Stafford in the direction of Bushbury Jn). So this code can probably be at least partially recycled.

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Should you always answer telephone calls? 31/12/2020 at 07:14 #135691
Stephen Fulcher
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Some sims have it yes.
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Should you always answer telephone calls? 31/12/2020 at 11:26 #135698
trolleybus
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I tend to run sims with plenty of disuption due to perfectly understandable events such as the signaller forgetting to pause when eating dinner or even going to bed. Therefore I'm used to several calls coming in, at times 50 or more. My strategy varies. Occasionally I'll ignore the lot. Sometimes I decide that I'll examine the top n calls, where n is 2 or 3. I see who's calling and try to get the train moving, but if I can't due to a temporary condition (e.g. a queue or no platform) then I leave it ringing.

The problem with not keeping an eye on the phone is that you miss messages from delayed trains. So a train may be sitting in a station awaiting the food trolley with a queue building up and you don't notice because of the general mayhem.

Worse, you will also miss a driver informing you that the delay affecting his/her train has been resolved. In recent versions this means the train will not resume its journey.

My advice is always answer the phone!

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Should you always answer telephone calls? 31/12/2020 at 17:53 #135732
ambergatesm
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In the Aston sim, both Derby and Birmingham New Street will advise you of early running trains. In the case of New Street, it usually to tell you that the train is 1 minute early!
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Should you always answer telephone calls? 31/12/2020 at 18:04 #135734
GeoffM
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ambergatesm in post 135732 said:
In the case of New Street, it usually to tell you that the train is 1 minute early!
Mantis 32654. I hadn't noticed that when I inherited the sim! (The threshold in the sim is zero which is wrong)

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Should you always answer telephone calls? 31/12/2020 at 18:33 #135736
AlexRail575
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GeoffM in post 135734 said:
ambergatesm in post 135732 said:
In the case of New Street, it usually to tell you that the train is 1 minute early!
Mantis 32654. I hadn't noticed that when I inherited the sim! (The threshold in the sim is zero which is wrong)
From a user point of view, my opinion is that this should be at least 10 or 15 minutes, possibly more if the sim time is before or after some treshold (during the early morning/late night periods). Also, might I ask if there is already a check to see whether a passenger train is scheduled to enter there within the next few minutes and prevent the freight train being offered? I assume that in real-life the fringe signal box would already be holding such a freight train back to prevent delaying the passenger service. Or is this is something the SimSig-naller needs to do manually?

Last edited: 31/12/2020 at 18:34 by AlexRail575
Reason: None given

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Should you always answer telephone calls? 31/12/2020 at 19:00 #135738
Stephen Fulcher
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You’d need to check yourself before replying. Suggest using the simplified on the entry point for this.

If you are in doubt, tell the adjacent box to hold the train to time.

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Should you always answer telephone calls? 31/12/2020 at 19:41 #135739
Late Turn
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AlexRail575 in post 135736 said:
GeoffM in post 135734 said:
ambergatesm in post 135732 said:
In the case of New Street, it usually to tell you that the train is 1 minute early!
Mantis 32654. I hadn't noticed that when I inherited the sim! (The threshold in the sim is zero which is wrong)
From a user point of view, my opinion is that this should be at least 10 or 15 minutes, possibly more if the sim time is before or after some treshold (during the early morning/late night periods). Also, might I ask if there is already a check to see whether a passenger train is scheduled to enter there within the next few minutes and prevent the freight train being offered? I assume that in real-life the fringe signal box would already be holding such a freight train back to prevent delaying the passenger service. Or is this is something the SimSig-naller needs to do manually?

In reality, in my experience at least, no-one's going to bother phoning to ask about keeping an early running train going, if it's the next train from that direction anyway. If there is another train booked to enter before it, they won't even contemplate asking to run it if they're not sure that there's an adequate margin to get it to your first regulating point without delaying the other train. As things stand, even if the threshold was only set to five minutes, you could have a freight booked to enter three minutes behind an express, and thus it'd be possible for it to enter four minutes early (a minute in front of the express) without asking first?

Personally I'd prefer it if the phone calls were generated on that basis, so that the early-running train enters without a phone call if there's no intervening train, and otherwise you're asked for permission only if it's expected to enter at least X minutes before the next train, with that train referred to in the phone call, e.g. "6Xxx is expected to enter your area at xx:xx, 17 minutes before 1Xxx". One to consider?

Last edited: 31/12/2020 at 19:43 by Late Turn
Reason: None given

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Should you always answer telephone calls? 31/12/2020 at 20:01 #135743
GeoffM
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AlexRail575 in post 135736 said:
GeoffM in post 135734 said:
ambergatesm in post 135732 said:
In the case of New Street, it usually to tell you that the train is 1 minute early!
Mantis 32654. I hadn't noticed that when I inherited the sim! (The threshold in the sim is zero which is wrong)
From a user point of view, my opinion is that this should be at least 10 or 15 minutes, possibly more if the sim time is before or after some treshold (during the early morning/late night periods). Also, might I ask if there is already a check to see whether a passenger train is scheduled to enter there within the next few minutes and prevent the freight train being offered? I assume that in real-life the fringe signal box would already be holding such a freight train back to prevent delaying the passenger service. Or is this is something the SimSig-naller needs to do manually?
On Aston the freights probably run faster than the passenger trains anyway (well, most of them).

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Should you always answer telephone calls? 31/12/2020 at 21:54 #135755
Dionysusnu
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GeoffM in post 135743 said:
AlexRail575 in post 135736 said:
GeoffM in post 135734 said:
ambergatesm in post 135732 said:
In the case of New Street, it usually to tell you that the train is 1 minute early!
Mantis 32654. I hadn't noticed that when I inherited the sim! (The threshold in the sim is zero which is wrong)
From a user point of view, my opinion is that this should be at least 10 or 15 minutes, possibly more if the sim time is before or after some treshold (during the early morning/late night periods). Also, might I ask if there is already a check to see whether a passenger train is scheduled to enter there within the next few minutes and prevent the freight train being offered? I assume that in real-life the fringe signal box would already be holding such a freight train back to prevent delaying the passenger service. Or is this is something the SimSig-naller needs to do manually?
On Aston the freights probably run faster than the passenger trains anyway (well, most of them).
This is often an issue on Carlisle though, but instead with late running freights. They get sent right in front of passenger trains sometimes, causing them a lot of delay. Especially if the freight is long, so it has to wait until Tebay to let the passenger past.

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Should you always answer telephone calls? 31/12/2020 at 22:50 #135761
bugsy
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Dionysusnu in post 135755 said:
GeoffM in post 135743 said:
AlexRail575 in post 135736 said:
GeoffM in post 135734 said:
ambergatesm in post 135732 said:
In the case of New Street, it usually to tell you that the train is 1 minute early!
Mantis 32654. I hadn't noticed that when I inherited the sim! (The threshold in the sim is zero which is wrong)
From a user point of view, my opinion is that this should be at least 10 or 15 minutes, possibly more if the sim time is before or after some treshold (during the early morning/late night periods). Also, might I ask if there is already a check to see whether a passenger train is scheduled to enter there within the next few minutes and prevent the freight train being offered? I assume that in real-life the fringe signal box would already be holding such a freight train back to prevent delaying the passenger service. Or is this is something the SimSig-naller needs to do manually?
On Aston the freights probably run faster than the passenger trains anyway (well, most of them).
This is often an issue on Carlisle though, but instead with late running freights. They get sent right in front of passenger trains sometimes, causing them a lot of delay. Especially if the freight is long, so it has to wait until Tebay to let the passenger past.
I had a similar problem once, but it was all my own fault. I accepted an early freight from Lockerbie after calculating that I could park it in the Upperby Goods loop to let a class 1 pass it, only I forgot to do that and there was no opportunity to put it anywhere and it delayed the express right through to Carnforth North at the southern end of the sim. At least, that’s what my wonky memory is telling me. And you only do it the once!

Everything that you make will be useful - providing it's made of chocolate.
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Should you always answer telephone calls? 01/01/2021 at 17:48 #135826
ambergatesm
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On Aston, Most of the freights run between Derby and Trent Valley Low level and don't interact with the Passenger trains
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