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Demo Mode 21/01/2022 at 10:32 #143711
BarryM
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2158 posts 		Hello Management,

Since the arrival of this year 2022, I have lost the ability to play my paid Australian sims namely Strathfield and Moss Vale for a longer time than 15 minutes.
Why?

I await your reply.
Thanking you.

BarryM
Barry, Sydney, New South Wales, Australia
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Demo Mode 21/01/2022 at 12:33 #143713
headshot119
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4869 posts 		Are you sure you've logged into the loader correctly on the main screen?

I can't see anything in the license database as to why it would be just those two Sims you're having issues with, are you able to play other sims you've purchased okay?
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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Demo Mode 23/01/2022 at 23:34 #143788
BarryM
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2158 posts 		I can only run my Birmingham New Street for 15 minutes.
Barry, Sydney, New South Wales, Australia
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Demo Mode 23/01/2022 at 23:41 #143789
headshot119
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4869 posts 		I can't see any reason this would be the case. All of your licenses are available for dynamic use and are not locked to a particular machine. As long as you are logged into the loader correctly with a stable internet connection things should work fine.

Perhaps try locking your licenses to your machine, make sure any anti virus software isn't blocking SimSig from making contact with the wider world, and ensuring TLS 1.2 is enabled in internet explorer settings.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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Demo Mode 23/01/2022 at 23:53 #143790
headshot119
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4869 posts 		The technical information from a game you are running with the issue would also assist in narrowing down the issue. Hamburger > Help > About > Technical Info > Copy. Then paste the information here.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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Demo Mode 24/01/2022 at 09:46 #143793
Peter Bennet
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5419 posts 		BarryM in post 143788 said:
I can only run my Birmingham New Street for 15 minutes.
Do you get this message in the loader?

Peter
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I identify as half man half biscuit - crumbs!
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