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License questions

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Website will be moving and unavailable 25-May-2022 23/05/2022 at 04:08 #146572
Airvan00
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129 posts 		in response to the above i decided to lock my licences to my machine, but the purchased sims have disappeared. I know I have purchased Victoria SE and London Bridge ASC and West Hampstead.
Is there a list of purchases? Can the purchases be reinstated?
Last edited: 24/05/2022 at 16:56 by GeoffM
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Website will be moving and unavailable 25-May-2022 23/05/2022 at 05:37 #146573
y10g9
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895 posts 		You can see what licenses you own by going to your account and click on manage my licenses. That will show you what licenses you have and if they are allocated to your machine.

This link will also take you to the same page.
Last edited: 24/05/2022 at 16:56 by GeoffM
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Website will be moving and unavailable 25-May-2022 23/05/2022 at 16:22 #146576
GeoffM
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6376 posts 		Airvan00 in post 146572 said:
in response to the above i decided to lock my licences to my machine, but the purchased sims have disappeared. I know I have purchased Victoria SE and London Bridge ASC and West Hampstead.
Is there a list of purchases? Can the purchases be reinstated?
Both the listed sims and some others are in your license list.
SimSig Boss
Last edited: 24/05/2022 at 16:57 by GeoffM
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The following user said thank you: Airvan00
Website will be moving and unavailable 25-May-2022 24/05/2022 at 04:48 #146585
Airvan00
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129 posts 		thanks, but the options to lock licence to machine are greyed out
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Last edited: 24/05/2022 at 16:57 by GeoffM
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Website will be moving and unavailable 25-May-2022 24/05/2022 at 05:21 #146586
Stephen Fulcher
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2078 posts 		Are you logged in?

GeoffM checked and you are shown as owning a licence but that screenshot implies you do not, which is obviously not correct.
Last edited: 24/05/2022 at 16:57 by GeoffM
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Website will be moving and unavailable 25-May-2022 24/05/2022 at 05:22 #146587
y10g9
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895 posts 		Airvan00 in post 146585 said:
thanks, but the options to lock licence to machine are greyed out

Have you successfully logged into the loader on the first screen?
Last edited: 24/05/2022 at 16:58 by GeoffM
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License questions 24/05/2022 at 16:56 #146591
GeoffM
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6376 posts 		Thread split.
SimSig Boss
Last edited: 24/05/2022 at 17:01 by GeoffM
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License questions 25/05/2022 at 22:59 #146603
Airvan00
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129 posts 		dupe
Last edited: 25/05/2022 at 22:59 by Airvan00
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License questions 25/05/2022 at 22:59 #146604
Airvan00
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129 posts 		yes Stephen i am logged in
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License questions 26/05/2022 at 00:15 #146606
i26
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308 posts 		Have you previously locked those simulations to a different machine? In your licenses list on the website does it say "Request Unlock"???
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License questions 26/05/2022 at 00:36 #146607
Airvan00
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129 posts 		i26 in post 146606 said:
Have you previously locked those simulations to a different machine? In your licenses list on the website does it say "Request Unlock"???
it does say 'Request unlock" on all sims, but it was the same machine,maybe the update from Windows 10 to windows 11 caused it to think it was a different machine.
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License questions 26/05/2022 at 19:50 #146619
Steamer
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3984 posts 		Airvan00 in post 146607 said:
i26 in post 146606 said:
Have you previously locked those simulations to a different machine? In your licenses list on the website does it say "Request Unlock"???
it does say 'Request unlock" on all sims, but it was the same machine,maybe the update from Windows 10 to windows 11 caused it to think it was a different machine.
OS updates have caused exactly that in the past. Just put an unlock request in for each sim and you should be good to go.
"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q)
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The following user said thank you: Airvan00
License questions 26/05/2022 at 21:19 #146622
i26
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308 posts 		Airvan00 in post 146607 said:
i26 in post 146606 said:
Have you previously locked those simulations to a different machine? In your licenses list on the website does it say "Request Unlock"???
it does say 'Request unlock" on all sims, but it was the same machine,maybe the update from Windows 10 to windows 11 caused it to think it was a different machine.
Yep so as stated above request an unlock and then you should be able to lock it to Windows 11.
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The following user said thank you: Airvan00
License questions 26/05/2022 at 21:23 #146623
Dick
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387 posts 		Not sure of the relevance of the existence of the 'Request Unlock' button on the website. All my sims display that but I don't have the same problem as the OP. I have also upgraded from W10 to W11 whilst the licenses were locked to this machine.
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License questions 26/05/2022 at 21:41 #146624
JamesN
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1607 posts 		Dick in post 146623 said:
Not sure of the relevance of the existence of the 'Request Unlock' button on the website. All my sims display that but I don't have the same problem as the OP. I have also upgraded from W10 to W11 whilst the licenses were locked to this machine.
I don’t think Steamer was saying upgrading always causes the issues; just that sometimes it does.

The request unlock is always available for locked licenses, on the basis that there’s many reasons one may want to unlock their license other than through the loader.
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The following user said thank you: Airvan00
License questions 27/05/2022 at 10:21 #146628
Dick
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387 posts 		JamesN in post 146624 said:
Dick in post 146623 said:
Not sure of the relevance of the existence of the 'Request Unlock' button on the website. All my sims display that but I don't have the same problem as the OP. I have also upgraded from W10 to W11 whilst the licenses were locked to this machine.
The request unlock is always available for locked licenses, on the basis that there’s many reasons one may want to unlock their license other than through the loader.
Yes, I was making the (probably incorrect) assumption that i26 was inferring that the presence of the Request Unlock button was indicative of a problem.
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