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License unlock 13/06/2016 at 22:02 #83051
irjoey
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19 posts
Hi there,

So sorry to be a pain but unfortunately I had to have my entire computer in-store wiped due to an issue with the software this weekend. Would it be possible to request all my licenses are unlocked so I can re-allocate them to my new OS installation?

Many thanks and huge apologies in advance.

Best wishes,

Joe

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License unlock 13/06/2016 at 22:45 #83052
GeoffM
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6376 posts
Yes, when you get your new machine up, run License Manager and select License Unlock for each.
SimSig Boss
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License unlock 14/06/2016 at 08:44 #83055
irjoey
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19 posts
" said:
Yes, when you get your new machine up, run License Manager and select License Unlock for each.
Ahh yes, sorry! All done. Thank you, Geoff.

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License unlock 10/08/2016 at 12:30 #84029
tynie123
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234 posts
Is this the same process when you buy a new machine? I did change laptops before but I cannot remember what I did . Thanks
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License unlock 10/08/2016 at 12:34 #84030
headshot119
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4869 posts
" said:
Is this the same process when you buy a new machine? I did change laptops before but I cannot remember what I did . Thanks
If you still have access to the old machine then you can un-allocate them yourself on that machine.

You only need to use the license unlock feature if you no longer have access to the machine for whatever reason.

"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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License unlock 10/08/2016 at 12:58 #84031
tynie123
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234 posts
" said:
" said:
Is this the same process when you buy a new machine? I did change laptops before but I cannot remember what I did . Thanks
If you still have access to the old machine then you can un-allocate them yourself on that machine.

You only need to use the license unlock feature if you no longer have access to the machine for whatever reason.
Ok I have done that but the loader is empty I guess I need to download the whole lot from the start

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License unlock 10/08/2016 at 13:04 #84032
headshot119
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4869 posts
I've actioned your unlock requests. Yes you'll need to download all your sims again.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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The following user said thank you: tynie123
License unlock 10/08/2016 at 14:17 #84034
tynie123
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234 posts
" said:
I've actioned your unlock requests. Yes you'll need to download all your sims again.
I think that all done thanks for your help

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License unlock 10/08/2016 at 14:50 #84035
tynie123
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234 posts
In saying that I cannot get Paisley to update with the new track layout at Shields Rd
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License unlock 10/08/2016 at 14:57 #84036
tynie123
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234 posts
" said:
In saying that I cannot get Paisley to update with the new track layout at Shields Rd
sorted

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