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| problems with loader connection to server SimSig 17/08/2018 at 13:49 #111167 | |
MEBSWE
6 posts |
Hello, sorry for my english, I'm not a native speaker. I have a computer system at home and everything is fine with Simsig and I was also sometimes a member by a multiplayer simulation. Now I want install all from Simsig on another computer, it is also a Windows XP system, everything is the same. At first I can't log in to "License Manager" (Failed to connect server) and second, if I try to make a update I read by start from this (Install/ Update Automatically) in every step from automatic process "File does not exist on server". In result is nothing updatet if finish the turn from update. I readed in the forum what I found to this topic. Therefore I changed my firewall and give the permission, to SimSigLoader.exe and SimSigLicenseManager.exe to connect the internet. I have no antivirus program. At last I compared this new system with the other, where everything work. I see no solution, what can be wrong. Have someone any idea what I can make? Maybe have I to open Ports in my router but I found nothing for this case? Thank you for help and I'm sure I missed something what you see. Best regards form Berlin Boris Log in to reply |
| problems with loader connection to server SimSig 17/08/2018 at 14:53 #111168 | |
headshot119
4869 posts |
Opening your firewall should be enough, you do not need to forward any ports to just run the updater, or the license manager.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| problems with loader connection to server SimSig 17/08/2018 at 16:05 #111170 | |
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Sacro
1171 posts |
Pretty sure it's an issue with SSL/TLS. XP is no longer supported.
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| problems with loader connection to server SimSig 20/08/2018 at 13:27 #111297 | |
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Albert
1315 posts |
As far as I can see, the license manager connects to the same address as the SimSig web site. It still supports TLS 1.0 and a bunch of outdated ciphers (see https://www.ssllabs.com/ssltest/analyze.html?d=www.SimSig.co.uk). XP versions before SP3 don't understand Let's Encrypt certificates but otherwise it should work just fine. I would rather think of an issue with the firewall here. (I would encourage the SimSig team to check the configuration of the web server though, it's rather outdated as you can see on the linked server test page.) AJP in games Last edited: 20/08/2018 at 13:28 by Albert Reason: None given Log in to reply |
| problems with loader connection to server SimSig 20/08/2018 at 17:49 #111305 | |
GeoffM
6376 posts |
Albert in post 111297 said:As far as I can see, the license manager connects to the same address as the SimSig web site. It still supports TLS 1.0 and a bunch of outdated ciphers (see https://www.ssllabs.com/ssltest/analyze.html?d=www.SimSig.co.uk). XP versions before SP3 don't understand Let's Encrypt certificates but otherwise it should work just fine. I would rather think of an issue with the firewall here.Thanks. It's interesting as last year it was graded A by the same site. Things change, I guess, new weaknesses discovered in existing protocols. SimSig Boss Log in to reply |
| problems with loader connection to server SimSig 20/08/2018 at 19:35 #111311 | |
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GeoffM
6376 posts |
GeoffM in post 111305 said:Albert in post 111297 said:Back up to "A" again, though one or two more improvements could be made. Interestingly the Microsoft article on how to disable TLS 1.0 is actually wrong. Thank Stack Overflow for the correct answer.As far as I can see, the license manager connects to the same address as the SimSig web site. It still supports TLS 1.0 and a bunch of outdated ciphers (see https://www.ssllabs.com/ssltest/analyze.html?d=www.SimSig.co.uk). XP versions before SP3 don't understand Let's Encrypt certificates but otherwise it should work just fine. I would rather think of an issue with the firewall here.Thanks. It's interesting as last year it was graded A by the same site. Things change, I guess, new weaknesses discovered in existing protocols. SimSig Boss Log in to reply |
| problems with loader connection to server SimSig 20/08/2018 at 22:03 #111320 | |
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Albert
1315 posts |
Ah, it's Microsoft! Don't have experience with their server software. Well, from now on any XP issue can definitely be blamed on SSL/TLS protocols.
AJP in games Last edited: 20/08/2018 at 22:03 by Albert Reason: None given Log in to reply |
| problems with loader connection to server SimSig 30/09/2018 at 11:43 #112377 | |
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chrisgodden
2 posts |
Hi there. It appears I'm having the same issue here. I currently have loader V4.6.9. I currently have several simulations that I'm unable to play because I have an outdated version of the loader. However, when I run the updater, after "Getting update manifest" and "Parsing manifest", the updater shows "File does not exist on server" for every file it tries to update. I have followed the instructions I could see from previous responses to this thread - I have re-downloaded and installed the system files, and turned of my firewall/anti-virus, but when running the updater it still presents the same error. Is there anything else anyone could suggest I try? I'm running Windows 8 if that would make any difference. Thanks in advance. Log in to reply |
| problems with loader connection to server SimSig 30/09/2018 at 11:48 #112378 | |
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headshot119
4869 posts |
Try this philbrown in post 112040 said: Solved it!! "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| problems with loader connection to server SimSig 30/09/2018 at 12:13 #112379 | |
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chrisgodden
2 posts |
That did indeed do the trick. My apologies for missing that post elsewhere, but thanks again for your help. Log in to reply |
| problems with loader connection to server SimSig 30/09/2018 at 12:14 #112380 | |
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headshot119
4869 posts |
chrisgodden in post 112379 said:That did indeed do the trick.No need to apologise, I had to go hunting for it. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 21:56 #112791 | |
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geezer63ed
17 posts |
Hi guys, I'm on 4.6.9 but I get the file not found on server. I can't connect to https://www.SimSig.co.uk using Internet Explorer I can with Chrome. Is there a way to get update files manually? Thanks Graham Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 22:03 #112792 | |
Steamer
3985 posts |
geezer63ed in post 112791 said:Hi guys,What Operating System is your computer using (XP, Vista, 7, 8, 10 etc.)? Have you read this thread: https://www.SimSig.co.uk/Forum/ThreadView/49153 ? "Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Last edited: 21/10/2018 at 22:04 by Steamer Reason: None given Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 22:05 #112793 | |
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geezer63ed
17 posts |
Hiya, Yes I have read that. I'm on Vista. Cheers Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 22:10 #112796 | |
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Steamer
3985 posts |
geezer63ed in post 112793 said:Hiya,Have you followed these instructions that are in the post? If you can't access the SimSig website using Internet Explorer, it sounds like the fix described will solve your problem. philbrown said:
"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 22:21 #112797 | |
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geezer63ed
17 posts |
Hi Steamer, Hmm, it doesn't work. The advice is actually a bit vague, i.e. it doesn't say exactly which options need to be checked. I guess there's a change on the site. It would be nice to have some advice around which version of SSL/TLS we actually need. Also, would be a nice workaround to be able to get the files manually from the server. Cheers Graham Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 22:42 #112799 | |
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headshot119
4869 posts |
At a minimum you need TLS 1.2. I don't understand why you wouldnt just enable it. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Last edited: 21/10/2018 at 22:46 by headshot119 Reason: None given Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 22:43 #112800 | |
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geezer63ed
17 posts |
Looks like the site is TLS 1.2 only, which means the loader won't connect. Is there a way to get the files manually? Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 22:48 #112801 | |
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headshot119
4869 posts |
geezer63ed in post 112800 said:Looks like the site is TLS 1.2 only, which means the loader won't connect.The only way to get the files is via the updater. I don't understand why you don't just enable TLS 1.2 in your settings. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 22:50 #112802 | |
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geezer63ed
17 posts |
Because it doesn't know about TLS1.2; its not an option
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| problems with loader connection to server SimSig 21/10/2018 at 22:59 #112803 | |
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Albert
1315 posts |
Which IE version are you on and what versions do you see in the settings?
AJP in games Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 23:00 #112804 | |
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geezer63ed
17 posts |
IE9 SSL2.0 SSL3.0 TLS1.0 Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 23:00 #112805 | |
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headshot119
4869 posts |
For some reason I'd got it in my head you where on windows 8. My apologies I now realise you are on vista. Vista does not support TSL 1.1 OR 1.2, and internet explorer 9 isn't supported by Microsoft anymore either. Windows Vista has not been supported by Microsoft since April 2017, you really should consider an update to a supported operating system. Especially if you are using the computer while connected to the internet. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Last edited: 21/10/2018 at 23:01 by headshot119 Reason: None given Log in to reply |
| problems with loader connection to server SimSig 21/10/2018 at 23:06 #112806 | |
Edgemaster
332 posts |
Vista may require an update to enable TLS v1.2. See the instructions here: https://msfn.org/board/topic/176902-enabling-tls-1112-support-in-vistas-internet-explorer-9/
Log in to reply The following user said thank you: geezer63ed |
| problems with loader connection to server SimSig 21/10/2018 at 23:16 #112808 | |
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geezer63ed
17 posts |
Hi Edgemaster, Thanks, I was about a minute ahead of you and had just found the near-identical fix on another website. I have the TLS1.2 options in IE now and the updater now connects! Happy days. CHeers Log in to reply |