Ticketing - (Was problems getting to Glasgow Meet)

Oh I'm now more confused. I was disputing the need to get on/off the train where tickets change.

If you change tickets, there is no cessation of the journey, it just continues as the same journey, albeit on another ticket.

Sacro in post 111918 said:

Oh I'm now more confused. I was disputing the need to get on/off the train where tickets change.

If you change tickets, there is no cessation of the journey, it just continues as the same journey, albeit on another ticket.

That is the corner case in regard to AP tickets which I tried to elucidate. Allowing for the particular corner case about whether the legalistic is view is that you should alight and reboard at the changeover point to your AP ticket, your point about cessation of journey is irrelevant if we are discussing the point in regard to AP tickets that Hap was making and that the NR website confirms. That is what I thought I was discussing. Are we discussing that point or have you moved the ground to another discussion point about definition of "a journey"?

Can I have that in English a Yorkshireman would understand?

Obviously someone not used with the intricacies of T&Cs.

The point that Hap made and which you clearly did not understand was that you could only legitimately use your AP ticket by boarding at the originating station and leaving at the destination station for the journey you had purchased. This is explicitly stated in the NR T&Cs

Breaking the sentence down, you may not start your journey at any intermediate station neither may you end your journey at any intermediate station.

I'm really quite embarrassed, This is information that I've been dishing out last few years. And that's with 11 years dealing with tickets. Absolutely mortified at how this thread has developed because of poor information on my part. Can only apologise. I never felt the need to refer back to CoT when you've sought the information from what you believe is a trusted source (This was some time back) perhaps before Delay Repay became a massive thing.

Spend most time teaching the job I do and now feel like I need to take myself back to school and relearn. Especially when it came to split ticketing with Advance. Thankfully though, when discussed at work, I wasn't the only one who has been led down this thinking...

Again, sorry and please don't roast me on Saturday. Going to hide away in a corner. :-/

I'm really quite embarrassed, This is information that I've been dishing out last few years. And that's with 11 years dealing with tickets. Absolutely mortified at how this thread has developed because of poor information on my part. Can only apologise.

"The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies that provide scheduled rail services on the National Rail Network, when you purchase a Ticket."

"If things go wrong we will, in the circumstances set out in this document below, refund your Ticket, pay you compensation, make sure you get home by another means of transport or provide you with overnight accommodation."

"When you buy a Ticket to travel on scheduled train services on the National Rail Network you enter into a binding contract with each of the Train Companies whose trains your Ticket allows you to use. The Conditions set out the rights and obligations of passengers and the Train Companies listed in Appendix A."

"Please note that neither a Train Company’s staff nor a Licensed Retailer’s staff has the authority to waive or change the Conditions unless they are specifically allowed to do so within the Conditions."

"Where you are using a Ticket valid on a specific train service or train services (such as an ‘advance’ Ticket) and you miss a service because a previous connecting train service was delayed, you will be able to travel on the next train service provided by the Train Company with whom you were booked without penalty."

"If, as a result of a delay to your train, your Ticket expires during your journey, you will still be allowed to complete that journey without penalty."

"Where disruption prevents you from completing the journey for which your ticket is valid and is being used, any Train Company will, where it reasonably can, provide you with alternative means of travel to your destination, or if necessary provide over,night accommodation for you."

OK,
Quote:

"Where disruption prevents you from completing the journey for which your ticket is valid and is being used, any Train Company will, where it reasonably can, provide you with alternative means of travel to your destination, or if necessary provide over,night accommodation for you."

Clearly I was not able to complete the journey for which the ticket is valid as there was only one possible series of trains that comprised that valid journey. Which seems to put Cross Country in the frame here, as not fulfilling its obligations under 28.2 to get me to Glasgow, which it was not unreasonable for them to do.

One last observation, Northern Rail and Cross Country are both subsidiaries of Arriva.

Any thoughts?

Peter

Barrack room lawyer alert.

I suspect it depends how you define the journey. If it is the journey from A to B (however many changes there are en-route and however many different companies are involved), it might give a quite different conclusion from defining it as the exact trains and route for which a particular ticket was booked.