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| Unable to purchase sims. 13/01/2019 at 20:50 #114720 | |
BenWright
195 posts 
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Hi all, I'm unable to purchase any sims using my card but I can using someone elses in my family. Does anybody know why? Sorry for being so brief, I'm not sure what to say. Thanks
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| Unable to purchase sims. 13/01/2019 at 21:18 #114722 | |
Peter Bennet
5402 posts |
What would assist is knowing at what stage the process failed. There are known issues with being presented with the option of entering card details but that does not seem like your difficulty. Maybe some screenshots (personal data blanked). Can you give details of the cards used? e.g. debit/credit, Visa/Mastercard/whatever, maybe even which banks? Peter I identify as half man half biscuit - crumbs! Last edited: 13/01/2019 at 21:19 by Peter Bennet Reason: None given Log in to reply |
| Unable to purchase sims. 13/01/2019 at 21:41 #114725 | |
GeoffM
6376 posts |
Might want to contact your bank or card issuer. SimSig doesn't handle payments directly - PayPal does it.
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| Unable to purchase sims. 13/01/2019 at 21:42 #114726 | |
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BenWright
195 posts
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Hi Peter, The part that won't work is when I click "Continue" in PayPal. Once I've entered all my details and everything, it says that it's not working. It asks me to another card but I only have one card. It also said to try again, and I have done - 9 times. It's done this before and it worked when I used my Nan's card but my Nan won't let me buy this one as I don't have my pin number yet for my bank card so I can't take out money to give it her in return. In case you're wondering, I'm trying to buy the Rugby SCC Mulibuy. Thanks for replying 
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| Unable to purchase sims. 13/01/2019 at 21:43 #114727 | |
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BenWright
195 posts
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Heya Geoff, It's Barclays. I figured it may be because it's a child's account but it's worked on everything else I've used, even Amazon and delivery stuff. Thanks
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| Unable to purchase sims. 13/01/2019 at 21:51 #114728 | |
Steamer
3985 posts |
BenWright in post 114726 said:Once I've entered all my details and everything, it says that it's not working.What does it say specifically? Is it the card itself that's being declined, or is it saying that you've entered the wrong details? "Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Log in to reply |
| Unable to purchase sims. 13/01/2019 at 22:01 #114729 | |
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BenWright
195 posts
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Hi, it says that it's declined and to try another card and try again. I can't remember exactly what it said, apologies. Thanks
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| Unable to purchase sims. 13/01/2019 at 22:03 #114730 | |
SamTDS
153 posts |
Is it a fresh or new card? Generally most banks tend to have you activate the card at an ATM or shop with your pin before they allow it to be used online. If its a replacement for a expiring or just expired then the pin should be the same. Failing that I would go into your local branch about it and if your bank cant do anything then talk to PayPal. Is it a cashpoint card? I know when I set up my under 19's with Lloyd there was an option between a cahspoit card which only worked at cashpoints or a normal debit card. SamTDS - STDS | My comments are my opinions and interpretations and do not reflect on the wonderfull SimSig team. I am in no way part of the team. Log in to reply |
| Unable to purchase sims. 13/01/2019 at 22:14 #114731 | |
MarkC
1105 posts |
Given the type of account you have said the card belongs to and the bank I can have a very good guess what type of card it is (visa electron), and I can tell you from experiance they are a pain in the backside. In their own right they are not always valid online it depends on the merchant (in this case paypal) and the type of visa electron it is. I have had one that was very restricted in where It could be used online, and another that when used online behaved as a visa. Your best bet is what Geoff suggested contact your bank. Log in to reply |
| Unable to purchase sims. 13/01/2019 at 22:49 #114733 | |
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BenWright
195 posts
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Hi Sam, it's not really a new card, I think I've had it for about a year now. I am able to purchase other things online though but I don't think I ever have been for PayPal. Thanks
Last edited: 13/01/2019 at 22:50 by BenWright Reason: None given Log in to reply |
| Unable to purchase sims. 13/01/2019 at 22:51 #114734 | |
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BenWright
195 posts
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Heya Mark, it's a Visa Debit card, not Electron lol. I will at some point have to ask the bank about using PayPal as it's a child account, I'm wondering if I'm able to unblock it (if PayPal is blocked on Barclay's Child Accounts) or sort something out, idk lol. Thanks
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| Unable to purchase sims. 13/01/2019 at 23:45 #114736 | |
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SamTDS
153 posts |
Hey Ben, yeah it looks like your bank is restricting paypal on your account then.
SamTDS - STDS | My comments are my opinions and interpretations and do not reflect on the wonderfull SimSig team. I am in no way part of the team. Log in to reply |
| Unable to purchase sims. 14/01/2019 at 02:03 #114737 | |
Edgemaster
332 posts |
Be aware that PayPal enforce a minimum age limit of 18 to open an account with them. In the past, they have strictly enforced this policy, even in retrospect for users aged over 18 but who opened the account before their 18th birthday. This age limit does not apply if you opt out of creating a PayPal account when given the choice to do so on the payment screen. Log in to reply |
| Unable to purchase sims. 14/01/2019 at 08:54 #114741 | |
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Humorist
102 posts |
Surely, surely, SimSig offers hours of fun for folk of all ages, hard to find anything that could be "age-related".
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| Unable to purchase sims. 14/01/2019 at 10:04 #114742 | |
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kbarber
1743 posts |
Humorist in post 114741 said:Surely, surely, SimSig offers hours of fun for folk of all ages, hard to find anything that could be "age-related".True, but I think there are legal issues with young people, debt and liability, and I suspect some banks and traders want to avoid having anything to do with that sort of thing. Log in to reply |
| Unable to purchase sims. 14/01/2019 at 12:06 #114744 | |
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Peter Bennet
5402 posts |
It tends to be a contract law thing. https://www.inbrief.co.uk/contract-law/capacity-in-contract-law/ Peter I identify as half man half biscuit - crumbs! Log in to reply The following user said thank you: kbarber |
| Unable to purchase sims. 14/01/2019 at 12:37 #114745 | |
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BenWright
195 posts
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Hey Edge, I do not create an account, I click "Use Debit or Credit card" instead. Thanks
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| Unable to purchase sims. 14/01/2019 at 13:04 #114747 | |
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Peter Bennet
5402 posts |
I've tweeted PayPal with a link to this thread and asked them if they have any comment to make that might assist. Peter I identify as half man half biscuit - crumbs! Log in to reply |
| Unable to purchase sims. 14/01/2019 at 13:32 #114749 | |
headshot119
4869 posts |
PayPal don't allow under 18s to use the service, I suspect the type of card you have from Barclays is actually a Visa Electron, disguised as a Visa Debit (They certainly used to issue psuedo Visa Electrocn cards badged as Visa Debits). To the merchant it is a Visa Electron for all intents and purposes so they will bounce it. Also if you have repeatedly tried to authorise the same payment through PayPal I wouldn't be surprised if your banks anti-fraud alert went off either. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Last edited: 14/01/2019 at 13:39 by headshot119 Reason: None given Log in to reply |
| Unable to purchase sims. 14/01/2019 at 14:39 #114753 | |
bugsy
1766 posts |
BenWright in post 114745 said:Hey Edge, I do not create an account, I click "Use Debit or Credit card" instead. Thanks :)This is what I do when making a purchase and I have never had a problem. I didn't think that it had anything to do with PayPal so wouldn't have thought this was causing the problem. Surely it's something else? Everything that you make will be useful - providing it's made of chocolate. Log in to reply |
| Unable to purchase sims. 14/01/2019 at 14:41 #114754 | |
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headshot119
4869 posts |
bugsy in post 114753 said:BenWright in post 114745 said:All the payment processing is handled by PayPal irrespective of whether you do or don't chose to create an account.Hey Edge, I do not create an account, I click "Use Debit or Credit card" instead. Thanks :)This is what I do when making a purchase and I have never had a problem. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| Unable to purchase sims. 14/01/2019 at 15:01 #114755 | |
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bugsy
1766 posts |
headshot119 in post 114754 said:bugsy in post 114753 said:It'll be interesting to see what response Peter gets from PayPal, that's if he gets one. If it is to do with their age restrictions then in this case perhaps a family member could come to the rescue and make the purchase (if they haven’t already done so) and Ben could reimburse them.BenWright in post 114745 said:All the payment processing is handled by PayPal irrespective of whether you do or don't chose to create an account.Hey Edge, I do not create an account, I click "Use Debit or Credit card" instead. Thanks :)This is what I do when making a purchase and I have never had a problem. Everything that you make will be useful - providing it's made of chocolate. Log in to reply |
| Unable to purchase sims. 14/01/2019 at 16:38 #114756 | |
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GeoffM
6376 posts |
Humorist in post 114741 said:Surely, surely, SimSig offers hours of fun for folk of all ages, hard to find anything that could be "age-related".It's nothing to do with SimSig. It's PayPal that appears to be blocking. Family member seems the best solution here. I don't think I got a debit card until I was 18! (and I don't feel that old) SimSig Boss Log in to reply |
| Unable to purchase sims. 14/01/2019 at 18:44 #114762 | |
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BenWright
195 posts
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Hiya Peter, thank you so much for contacting PayPal, I wouldn't have the patience to do it lol. Thanks for helping, I hope that they reply.
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| Unable to purchase sims. 14/01/2019 at 18:45 #114763 | |
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BenWright
195 posts
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Hi Headshot, I've tried twice in one go, I figured there's not much point int trying loads as it probably would trigger it, but thanks for the advice. Thanks
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