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| Accidentally bought same license twice 18/07/2019 at 13:32 #119478 | |
vloris
39 posts |
Hello all! I just bought the license for the Strathfield sim, but when I went to the license manager to activate it I was surprised to find two licenses for Strathfield! Checking on the SimSig website actually shows me that I already bought it about a year ago (30/07/2018), but I seem to have forgotten... Is there anyway I can get a refund on the accidentally re-purchased license? (And, as a feature-request, maybe a warning on the website if you buy something you already bought before...) Thanks for your help, tell me if you need more info from me! Vloris.  Post has attachments. Log in to view them. Log in to reply |
| Accidentally bought same license twice 18/07/2019 at 13:35 #119479 | |
headshot119
4869 posts |
If you would prefer to swap the license you have purchased for another one (Of the same £25 value) I can do that for you, just let me know which one you would like. If you would prefer a refund I'll pass it on to GeoffM to look at. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply The following user said thank you: vloris |
| Accidentally bought same license twice 18/07/2019 at 13:36 #119480 | |
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vloris
39 posts |
License swap... That sounds like a good option. I'll come back to you if I find something suitable! Thanks for the quick reply! --edit-- Sorry, I did have a look and there appears to be no other simulation worth GBP 25... So I would like it refunded please. Last edited: 18/07/2019 at 13:41 by vloris Reason: None given Log in to reply |
| Accidentally bought same license twice 18/07/2019 at 15:54 #119483 | |
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headshot119
4869 posts |
vloris in post 119480 said:License swap... That sounds like a good option. I'll come back to you if I find something suitable!I'll pass this to GeoffM to look at. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Last edited: 18/07/2019 at 15:55 by headshot119 Reason: None given Log in to reply |
| Accidentally bought same license twice 19/07/2019 at 12:21 #119494 | |
tynie123
234 posts |
is this something you can do?
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| Accidentally bought same license twice 19/07/2019 at 13:18 #119495 | |
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Stephen Fulcher
2078 posts |
Judging by the fact that Karl has passed it to Geoff, it would be logical to conclude that it is not something he can do himself.
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| Accidentally bought same license twice 19/07/2019 at 16:41 #119505 | |
GeoffM
6376 posts 
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headshot119 in post 119483 said:vloris in post 119480 said:Looked at.License swap... That sounds like a good option. I'll come back to you if I find something suitable!I'll pass this to GeoffM to look at. And done. SimSig Boss Log in to reply |
| Accidentally bought same license twice 19/07/2019 at 16:42 #119506 | |
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tynie123
234 posts |
Stephen Fulcher in post 119495 said:Judging by the fact that Karl has passed it to Geoff, it would be logical to conclude that it is not something he can do himself. I was just wondering if I could swap West Yorks for Vic Central. I hope that's ok with you. Log in to reply |
| Accidentally bought same license twice 19/07/2019 at 16:46 #119507 | |
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headshot119
4869 posts |
tynie123 in post 119506 said:Stephen Fulcher in post 119495 said:Unfortunately no, firstly as you were gifted West Yorkshire as part of a competition, and secondly as you've already allocated the license for the simulation.Judging by the fact that Karl has passed it to Geoff, it would be logical to conclude that it is not something he can do himself. "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply The following users said thank you: Trainfan344, tynie123 |
| Accidentally bought same license twice 19/07/2019 at 16:47 #119508 | |
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GeoffM
6376 posts
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tynie123 in post 119506 said:Stephen Fulcher in post 119495 said:You can't swap a 3-month old used license for a different sim. Vloris' license was never used.Judging by the fact that Karl has passed it to Geoff, it would be logical to conclude that it is not something he can do himself. SimSig Boss Last edited: 19/07/2019 at 19:48 by GeoffM Reason: Clarification of why the difference Log in to reply The following user said thank you: Trainfan344 |
| Accidentally bought same license twice 19/07/2019 at 16:48 #119509 | |
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tynie123
234 posts |
Thanks Geoff.
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| Accidentally bought same license twice 19/07/2019 at 19:34 #119514 | |
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tynie123
234 posts |
I will get to grips with it.. cheers.
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