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| Returning member 25/07/2020 at 17:08 #129956 | |
DRH1
5 posts |
Have been away from SimSig for several years and I am now trying to return. I have changed my computer and now unable to find the sims that I have previously purchased. How do I get these on this new computer.
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| Returning member 25/07/2020 at 17:22 #129957 | |
Steamer
3985 posts |
Ensure you've installed/updated to the latest version of the Loader, and that you've read this article for the changes made to licensing when Loader V5 was released: https://www.SimSig.co.uk/Article/Details/216 To unlock your old licenses, go to your user account (top right corner of the website), click 'Manage licenses' and request an unlock for each license. Once an Admin has released the licenses, you'll be able to use them as described in the above article. "Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Log in to reply |
| Returning member 25/07/2020 at 17:22 #129958 | |
9pN1SEAp
1180 posts 
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If you've not downloaded the version5 of SimSig Loader, do so from here: https://www.SimSig.co.uk/File/Index/4 Once you load it, you'll be guided through the license upgrade process and then it'll download all the sims. Jamie S (JAMS) Log in to reply |
| Returning member 25/07/2020 at 17:59 #129959 | |
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DRH1
5 posts |
I still do not seem able to get my licenses
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| Returning member 25/07/2020 at 18:05 #129960 | |
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Steamer
3985 posts |
DRH1 in post 129959 said:I still do not seem able to get my licensesHave you requested the unlock? It'll take time for the admins to see and action the unlock request. "Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Log in to reply |
| Returning member 25/07/2020 at 23:39 #129966 | |
headshot119
4869 posts |
DRH1 in post 129959 said:I still do not seem able to get my licensesHello, Your account DRH1 has never purchased any licenses, perhaps you had another account in the past? "Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply |
| Returning member 26/07/2020 at 15:23 #129975 | |
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DRH1
5 posts |
I had to change my e-mail accont. My previous e-mail was Roy@hayden-kidder@ freeserve co .uk I think my previous log in on this site was DRH Log in to reply |
| Returning member 04/08/2020 at 16:33 #130365 | |
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DRH1
5 posts |
My previous account log in was DRH. My email address was roy@haydens-kidder.freeserve.co.uk. This email was deleted in May 2017 when freeserve deleted all their emails. I cannot remember the password to this account and I am therefore unable to access this account. I set up another account DRH1. I am now unable to access the SimSig products that I bought using the DRH account. I purchased Birmingham New Street, Coventry and Wolverhampton on 21/12/2014, and Rugby North, Central and South on 25/12/2015. I have the details of these purchases. I can still access them on my old computer but I need to transfer them to the new computer that I now use. Can you please HELP. Log in to reply |
| Returning member 04/08/2020 at 16:50 #130366 | |
GeoffM
6376 posts |
I've updated the email address in your original account. Please log in using DRH. If you've forgotten the password you can click the link on the login page and it'll send to your Gmail account. Once you're in I'll delete the duplicate account. I'll also send this via email.
SimSig Boss Log in to reply The following user said thank you: DRH |
| Returning member 04/08/2020 at 17:26 #130368 | |
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DRH
9 posts |
Many thanks Geoff.Looks like the problem is sorted.If I have any further problems I will contact you. Roy. Log in to reply The following user said thank you: GeoffM |