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Paid, but no licence

You are here: Home > Forum > Simulations > License Manager > Paid, but no licence

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Paid, but no licence 12/07/2013 at 08:09 #47029
johnstrains11
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Hi . i also have paid but marylebone , but nothing is shown in license manager , also i downloaded the updated older sims , but they do not seem to work . all i have is screen shots when open files
johnstrains
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Paid, but no licence 12/07/2013 at 08:14 #47030
johnstrains11
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Hi i also paid for the new Marylebone , but it does not show up in license manager . also the loader does not seem to work it shows as empty, i also downloaded the old updated sims and they only load as screen shots .
thanks for any help
John

johnstrains
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Paid, but no licence 12/07/2013 at 09:06 #47031
GeoffM
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6376 posts
Done. Make sure you have downloaded and installed the latest system files, and then download and install Marylebone. The sim will then appear in the loader.
SimSig Boss
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Paid, but no licence 12/07/2013 at 15:13 #47051
The Real Pieman
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2 posts
Also a "me too" message. bought licence yesterday but no luck as yet. Itching to get started on Marylebone, but it says no licence and is in demo mode. Hope you can sort this as well.


Pieman...

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Paid, but no licence 12/07/2013 at 15:18 #47052
GeoffM
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6376 posts
Done.

I've also just installed the latest HikaShop, still labelled 2.2 but dated today. Maybe this will be the one... :whistle:

SimSig Boss
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Paid, but no licence 12/07/2013 at 16:54 #47053
Oddjob
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131 posts
I also purchased a licence on Wednesday but so far no sign of it, I downloaded the latest system files and have logged into the licence manager. thanks in advance for your help
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Paid, but no licence 12/07/2013 at 21:30 #47059
broodje
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184 posts
I'm afraid i've got the same problem. I didn't get any confirmation mail either. Only one mail from paypall that i paid.

Btw, excuse my spelling my i-pad keeps changing words to dutch

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Paid, but no licence 13/07/2013 at 05:48 #47064
Peter Bennet
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5402 posts
Done (both)

Peter

I identify as half man half biscuit - crumbs!
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The following user said thank you: Oddjob
Paid, but no licence 13/07/2013 at 07:23 #47066
johnstrains11
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Marylebone has loaded to the loader , but only starts as demo mode , Marylebone has not shown up in the License manager , it only shows the Scotland Sims that i purchased previously in the license Manager,
hope you can help , thanks John

johnstrains
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Paid, but no licence 13/07/2013 at 08:01 #47068
GeoffM
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6376 posts
" said:
Marylebone has loaded to the loader , but only starts as demo mode , Marylebone has not shown up in the License manager , it only shows the Scotland Sims that i purchased previously in the license Manager,
hope you can help , thanks John
What version number does the License Manager say (in the title bar)?

SimSig Boss
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Paid, but no licence 13/07/2013 at 08:25 #47069
postal
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5264 posts
" said:
Marylebone has loaded to the loader , but only starts as demo mode , Marylebone has not shown up in the License manager , it only shows the Scotland Sims that i purchased previously in the license Manager,
hope you can help , thanks John
Did you get an e-mail from SimSig confirming that the licence had been granted? That is a different e-mail to the one from PayPal confirming payment.

If not, the connection between the Shop and Paypal has got indigestion again and one of the admin will have to manually authorise the licence. Once that is done, the licence will show in the Licence Manager, you will be able to allocate the licence to your machine and off you go.

“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
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The following user said thank you: johnstrains11
Paid, but no licence 13/07/2013 at 10:16 #47073
johnstrains11
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Geoff V3.247 in title bar ,
johnstrains
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Paid, but no licence 13/07/2013 at 10:18 #47074
johnstrains11
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no have not recieved a email yet , payment has come out of my account for Sim
johnstrains
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Paid, but no licence 14/07/2013 at 06:38 #47118
johnstrains11
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Downloaded the latest system files , and downloaded Matylebone again and installed , Just tried again Marylebone is in the loader but only loads as a demo , says i do not have a license, Marylebone still is not showing in the license Manager . Still have not got a email about the license , hope you can help please
thanks john

johnstrains
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Paid, but no licence 14/07/2013 at 07:18 #47119
GeoffM
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6376 posts
John, I can see there is a license waiting for you, and that it's not been used. Do you perhaps have another login you're using by mistake? It should be the same login/password as this forum (website).
SimSig Boss
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Paid, but no licence 14/07/2013 at 07:54 #47120
Peter Bennet
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5402 posts
Have you followed the advice in the sticky too?

It'd be helpful, as a general comment, if people posting here explicitly say they have followed that guidance too and are still having difficulty.

Peter

I identify as half man half biscuit - crumbs!
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Paid, but no licence 14/07/2013 at 08:28 #47122
nnr
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170 posts
Marylebone paid for last Wednesday (10/7) but still no licence. I did PM Geoff, but so far no reply.

N.

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Paid, but no licence 14/07/2013 at 09:02 #47125
GeoffM
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6376 posts
" said:
Marylebone paid for last Wednesday (10/7) but still no licence. I did PM Geoff, but so far no reply.

N.
PMd.

SimSig Boss
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The following user said thank you: nnr
Paid, but no licence 14/07/2013 at 20:09 #47142
Guts
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604 posts
Mine isnt working either. I paid and received an email. I keep getting Demo version
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Paid, but no licence 14/07/2013 at 20:18 #47143
Peter Bennet
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5402 posts
" said:
Mine isnt working either. I paid and received an email. I keep getting Demo version
Manager says license has been issued and activated, have you confirmed the common.cfg file is in place per sticky?

Peter

I identify as half man half biscuit - crumbs!
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Paid, but no licence 14/07/2013 at 20:24 #47144
Guts
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604 posts
Yes sir.
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Paid, but no licence 14/07/2013 at 20:53 #47145
Guts
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604 posts
I've just uninstalled and reinstalled Marylebone to no avail.

I also reinstalled the system files into the same folder

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Paid, but no licence 14/07/2013 at 21:08 #47146
postal
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5264 posts
" said:
I've just uninstalled and reinstalled Marylebone to no avail.

I also reinstalled the system files into the same folder
Guts

The most common cause for the problem you are having is that the SimSig folder is missing from the Public Documents or Shared Documents folder. The current release of the Licence Manager sometimes trips over and doesn't create the SimSig folder which means it then cannot create the common.cfg file. The Loader then can't read the common.cfg file and it thinks you haven't got a licence. So just to satisfy a sad old man, can you confirm three things, please.

1) Can you see a Public Documents or Shared Documents folder when you look at My Computer?
2) If you can see the Public Documents or Shared Documents folder, does it contain a SimSig folder/
3) If you can see the SimSig folder, does it contain a common.cfg file?

If the SimSig folder is not present, create a SimSig folder, run the Licence Manager again and things should work.

If all of that is already in place apologies for sending you on a wild goose chase and we'll have to try something else.

“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
Last edited: 14/07/2013 at 21:09 by postal
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Paid, but no licence 14/07/2013 at 21:19 #47147
AndyG
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1842 posts
John, I think I've got him sorted, seemed like me we weren't using the lastest version of Lic. Man. despite having it downloaded (kept running previous version).
I can only help one person a day. Today's not your day. Tomorrow doesn't look too good either.
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Paid, but no licence 14/07/2013 at 21:25 #47148
Peter Bennet
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5402 posts
I'll add that to the sticky.

Peter

I identify as half man half biscuit - crumbs!
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