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| Paid for same sim twice 10/09/2013 at 20:57 #49320 | |
Jonnty
2 posts |
I tried to buy the Scotland simulation pack recently, but it didn't seem to go through, so I changed my PayPal settings and successfully bought it a few minutes later. Great stuff. However, an email several days later now tells me I had actually successfully bought the pack first time around using an "e-cheque" which only just cleared - so I've basically managed to buy exactly the same simulations twice, minutes apart from each other. How can I go about getting a refund for one of them? I would have sent an email to some sort of payment support address but I can't seem to find one.
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| Paid for same sim twice 10/09/2013 at 21:18 #49321 | |
GeoffM
6377 posts |
Yes, both orders went through. I think the e-cheque is like a payment transfer from your bank account which takes a few days (10 in your case). I've refunded the e-cheque one but I suspect it'll take days to credit to your account though. As for contacting us, you can use the Contact link under the SimSig tab at the top of the page, send a PM, or do what you just did. All are good ways to contact us. SimSig Boss Log in to reply |
| Paid for same sim twice 10/09/2013 at 21:59 #49323 | |
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Jonnty
2 posts |
" said:Yes, both orders went through. I think the e-cheque is like a payment transfer from your bank account which takes a few days (10 in your case). I've refunded the e-cheque one but I suspect it'll take days to credit to your account though.Excellent speedy service - thank you! No idea how I missed that Contact link, will use it in future. Thanks 
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