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| PayPal and License Issuance Delays 05/10/2015 at 13:26 #76605 | |
Muzer
718 posts |
I just bought the Rugby multipack. I received the PayPal confirmation, but have not received any confirmation from SimSig. In addition, the sim doesn't appear in the licence manager. My PayPal address is kirks[HYPHEN]house[AT]tiscali[DOT]co[DOT]uk In addition, I have also accidentally bought it twice (the first time I bought it, I didn't check for a PayPal email and so I assumed it was just me, and I hadn't gone through the process properly, so I did it again with the same result). Could one of these be refunded fully? Last edited: 05/10/2015 at 13:35 by Muzer Log in to reply |
| PayPal and License Issuance Delays 05/10/2015 at 13:57 #76607 | |
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Javelin395
272 posts |
Muzer, I reported something similar myself earlier today. Being a cautious type I didn't attempt the purchase again. Instead I posted on the forum and in the meantime contacted my credit card provider to confirm whether or not the transaction had gone through. I made my purchase shortly after 11.00am UK time but nothing appeared in my email or license manager until almost 2.00pm. Peter B picked up on things very quickly and Geoff always seems to sort things like this out very well indeed so I'm sure all will get sorted for you. Log in to reply |
| PayPal and License Issuance Delays 05/10/2015 at 14:31 #76610 | |
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Bobby
22 posts |
I have also purchased the Rugby multi and I am having the same problem. None of the Rugby sims appear in the Licence Manager and no confirmation from Simsig. My user name for the Licence Manager is Bobby, and my email address for confirmation is bazmedlock@outlook.com.
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| PayPal and License Issuance Delays 05/10/2015 at 15:16 #76612 | |
GeoffM
6376 posts |
Muzer and Bobby: I've checked PayPal and the ordering backend of SimSig and both say the same thing: PayPal has not confirmed purchase. There were purchases made after yours and they completed with licenses issued. There are various reasons why there could have been no response from PayPal: payment not authorised/declined, user cancelled before completion, e-check being selected (takes several days), fraud detection requiring somebody from PayPal and/or your bank to manually approve the transaction, probably more. That being said, when I made my test purchase on the 2nd, it took nearly 10 minutes for mine to come through from PayPal. Initially it was put on my card as a $1 hold before it was turned into a £39.99 transaction. Yet others came through almost instantly. Three hours for Javelin is excessive but am going to follow up with PayPal to see why there are delays. Muzer and Bobby: can you PM me your PayPal receipt number(s) please? It might look something like 1234-5678-9098-7654. SimSig Boss Log in to reply |
| PayPal and License Issuance Delays 05/10/2015 at 15:30 #76614 | |
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likejesus21
2 posts |
Same problem here. Payment receipt from Paypal arrived at 12:50. When I click on the transaction ID to see what's happening it says the action couldn't be completed and there's no record of the payment in my account history. Also no money taken from bank account yet.
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| PayPal and License Issuance Delays 05/10/2015 at 16:05 #76618 | |
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GeoffM
6376 posts |
Looking through the history of transactions that completed, these are the times from then the shopping basket was started to when confirmation from PayPal was received: 1 min 2 mins 2 mins 1 min 5 mins 3 hours 2 hours 4 minutes 1 hour 59 minutes 3 mins 1 hour 56 minutes 1 hour 28 minutes 1 hour 9 minutes 2 mins 25 mins Next 25 all under 5 minutes In terms of timeframe these orders were placed around 8-10pm last night (2nd 3) and 6-9am this morning (1st 3) (GMT). All I can think at the moment is that something happened during those times and they're backed up in PayPal somewhere. I understand this is worrying when it comes to your money and I appreciate your patience while I try to sort this out. SimSig Boss Last edited: 05/10/2015 at 16:05 by GeoffM Log in to reply The following user said thank you: Javelin395 |
| PayPal and License Issuance Delays 05/10/2015 at 16:08 #76619 | |
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GeoffM
6376 posts |
Looks like it's not just SimSig (several companies tweeting about problems today)
SimSig Boss Last edited: 05/10/2015 at 16:08 by GeoffM Log in to reply |
| PayPal and License Issuance Delays 05/10/2015 at 16:28 #76621 | |
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GeoffM
6376 posts |
" said:Same problem here. Payment receipt from Paypal arrived at 12:50. When I click on the transaction ID to see what's happening it says the action couldn't be completed and there's no record of the payment in my account history. Also no money taken from bank account yet.This one has just come through - four hours and 35 minutes. :yikes SimSig Boss Log in to reply |
| PayPal and License Issuance Delays 05/10/2015 at 16:35 #76622 | |
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likejesus21
2 posts |
Wow...at least it finally went through! These things would be no fun if they were simple! Thanks for your help Geoff.
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| PayPal and License Issuance Delays 05/10/2015 at 17:26 #76627 | |
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AndyG
1842 posts |
Geoff, for info I bought the Leamington/Shresbury multibuy with PayPal receipt time stamp of 15:08, [...GM deleted...] still no sign of Leamington as at 18:23. Will hold on and see if/when it appears and advise. Never had any issues with PayPal until now.
I can only help one person a day. Today's not your day. Tomorrow doesn't look too good either. Last edited: 05/10/2015 at 17:32 by GeoffM Reason: Non-public information Log in to reply |
| PayPal and License Issuance Delays 05/10/2015 at 17:33 #76628 | |
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GeoffM
6376 posts |
Just to let everyone know, Muzer's two purchases came through to me simultaneously, again several hours late. There's nothing we can do unfortunately until PayPal slowly clear their backlog - which does seem to be happening.
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| PayPal and License Issuance Delays 05/10/2015 at 18:15 #76630 | |
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GeoffM
6376 posts |
Another one through, 4h12 this time. Hang in there those that didn't receive yet - looks like things are nearly back to normal. Incidentally I did also have 2 orders in the last hour that went through in seconds.
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| PayPal and License Issuance Delays 06/10/2015 at 19:15 #76672 | |
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GeoffM
6376 posts |
I believe the backlog was cleared and everybody received their licenses. Apologies again, but there was nothing we could do except wait until PayPal sorted themselves out. Annoying thing is they never responded or even acknowledged there was a problem, even though it was clear it was affecting a large number of users.
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| PayPal and License Issuance Delays 06/10/2015 at 19:24 #76676 | |
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bri2808
162 posts |
Am I pushing it then to say mine was never received on Sunday?!  
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