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| Order says 'Cancelled', but, Paypal has confirmed payment. 02/07/2016 at 06:44 #83334 | |
Thomasew
3 posts |
Hi, Just purchased 4 items this morning, .. and processed thru Paypal. Got my e-mail from Paypal that payment has been made, .. but, according to my Account on Simsig, the Order Status indicates .. 'cancelled' ..  Also got sms confirmation from CC that funds deducted from my account. I had purchased another item earlier this morning, .. and that went thru fine, .. and I've activated my license. Can anyone assist in this matter?  Thanks and Regards Tom Post has attachments. Log in to view them. Last edited: 02/07/2016 at 09:14 by Thomasew Log in to reply |
| Order say 'Cancelled', but, Paypal has confirmed payment. 02/07/2016 at 08:11 #83335 | |
Peter Bennet
5402 posts |
I can see the order and indeed it is shown as cancelled. Geoff will need to confirm payment and then manually override. As he's in California it'll be later today when he's likely to be around. Sorry for any hiccup I'm sure it'll be resolved quite easily. Peter I identify as half man half biscuit - crumbs! Log in to reply |
| Order says 'Cancelled', but, Paypal has confirmed payment. 02/07/2016 at 15:04 #83350 | |
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TUT
532 posts 
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I guess in the rush, with lots of people wanting to purchase lots of sims to get the discount, there were a few slight hiccups. I'm also having the same problem, the money was sent from my paypal, but the order shows cancelled. Order number is J1X0D7N997 and I can assure you I didn't cancel it Log in to reply |
| Order says 'Cancelled', but, Paypal has confirmed payment. 02/07/2016 at 22:26 #83353 | |
GeoffM
6376 posts |
Were licenses issued? Will check for myself right later but can't from this phone.
SimSig Boss Log in to reply |
| Order says 'Cancelled', but, Paypal has confirmed payment. 02/07/2016 at 22:28 #83354 | |
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TUT
532 posts
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In my case sadly not. I have the confirmation email from paypal, but sadly no confirmation email from SimSig, nor any licenses supplied to my email inbox, nor are the sims listed in the license manager.
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| Order says 'Cancelled', but, Paypal has confirmed payment. 02/07/2016 at 23:10 #83356 | |
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Thomasew
3 posts |
Hi Geoff, Ditto for me, .. no confirmation e-mail, .. no e-mail stating that Licenses have been issued, .. and License Manager doesn't show any new licenses. As I mentioned in my original post, .. I had made an earlier purchase of just one item. .. got my confirmation e-mail, .. received e-mail that 1 license had been issued, .. ran License Manager .. installed the License. .. no problems.  2nd Order, for 4 items, .. didn't go as well ..  Cheers Tom Last edited: 02/07/2016 at 23:11 by Thomasew Log in to reply |
| Order says 'Cancelled', but, Paypal has confirmed payment. 03/07/2016 at 04:49 #83358 | |
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GeoffM
6376 posts |
Apologies both of you. All licenses now issued.
SimSig Boss Log in to reply The following users said thank you: TUT, Thomasew |
| Order says 'Cancelled', but, Paypal has confirmed payment. 03/07/2016 at 04:50 #83359 | |
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TUT
532 posts
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" said:Apologies both of you. All licenses now issued.Thank you very much! :) I've just seen the emails and all sims do now appear in the License Manager. I haven't tried to play any of them yet, but it looks like we're all good
Last edited: 03/07/2016 at 04:50 by TUT Log in to reply |
| Order says 'Cancelled', but, Paypal has confirmed payment. 03/07/2016 at 04:53 #83360 | |
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Thomasew
3 posts |
" said:Apologies both of you. All licenses now issued.Thanks Geoff, .. no need to apologize, .. glitches happen .. All licenses now working .. :woohoo: Cheers Tom Log in to reply |
| Order says 'Cancelled', but, Paypal has confirmed payment. 03/07/2016 at 22:05 #83376 | |
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PN40
2 posts |
Hi Same for me, account says order cancelled, Paypal confirmed and no email as usual and of course no license. Fabrice OLIVE Log in to reply |
| Order says 'Cancelled', but, Paypal has confirmed payment. 04/07/2016 at 16:38 #83389 | |
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GeoffM
6376 posts |
" said:HiApologies, fixed now. I happened to notice two of the "cancelled" orders had a 1p mismatch between the website shop and PayPal. Maybe it's a rounding bug in Hikashop. I would check more orders for comparison but I'm doing this on a poor phone connection right now. SimSig Boss Last edited: 04/07/2016 at 16:38 by GeoffM Log in to reply The following user said thank you: PN40 |