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| Simulations purchased 05/08/2017 at 13:45 #97902 | |
gordyve
11 posts |
I know it may be a long shot but here goes. I bought a new laptop about 3 years ago but some of the licences for simulations I think I had bought previously did not transfer on to the new laptop. I know I should have queried it at the time but is there any way to check your records to see if indeed which simulations I have bought previously? Regards, Gordon Log in to reply |
| Simulations purchased 05/08/2017 at 13:55 #97903 | |
Steamer
3945 posts |
Log into the License Manager on your new computer- this will list all of the simulations you've purchased. If any show as 'Allocated to another machine' (presumably your old computer), use the 'request license unlock' tool and an admin will release them.
"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Log in to reply |
| Simulations purchased 06/08/2017 at 10:02 #99902 | |
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gordyve
11 posts |
The ones I have in mind are not even listed in there. It seems I will have to buy them again if I want to run them. Thank you for your help.
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| Simulations purchased 06/08/2017 at 10:29 #99903 | |
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Stephen Fulcher
2047 posts |
Are you using a different user name from before? Never known a licence disappear. Log in to reply |
| Simulations purchased 06/08/2017 at 10:43 #99904 | |
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Steamer
3945 posts |
gordyve in post 99902 said:The ones I have in mind are not even listed in there. It seems I will have to buy them again if I want to run them. Thank you for your help.You must have purchased them using a different username- if you can remember the old username, log in with that (there's a facility to change the password if you've forgotten it), or send the e-mail address associated with that account to an admin and they can try to find the account name. "Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Log in to reply |
| Simulations purchased 06/08/2017 at 15:14 #99905 | |
Peter Bennet
5375 posts |
Steamer in post 99904 said:gordyve in post 99902 said:You have 25 under the Gordyve name. I can look up under another name and subject to some sort of validation ( an email from the relevant address normally suffices) we can merge the licenses.The ones I have in mind are not even listed in there. It seems I will have to buy them again if I want to run them. Thank you for your help.You must have purchased them using a different username- if you can remember the old username, log in with that (there's a facility to change the password if you've forgotten it), or send the e-mail address associated with that account to an admin and they can try to find the account name. If you have the purchase receipt Geoff may be able to trace through that. Peter I identify as half man half biscuit - crumbs! Last edited: 06/08/2017 at 15:17 by Peter Bennet Reason: additional comment Log in to reply |
| Simulations purchased 08/08/2017 at 02:51 #99922 | |
GeoffM
6325 posts |
gordyve in post 97902 said:I know it may be a long shot but here goes. I bought a new laptop about 3 years ago but some of the licences for simulations I think I had bought previously did not transfer on to the new laptop. I know I should have queried it at the time but is there any way to check your records to see if indeed which simulations I have bought previously?I can certainly look through my archives. But I recall we've been here before - I think you had two usernames IIRC, but I thought that was sorted out. Please tell me what you think are missing. You might also have the PayPal emails from when they were purchased too. SimSig Boss Log in to reply |
| Simulations purchased 08/08/2017 at 09:10 #99924 | |
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Peter Bennet
5375 posts |
GeoffM in post 99922 said:But I recall we've been here before - I think you had two usernames IIRC, but I thought that was sorted out.We have Peter I identify as half man half biscuit - crumbs! Log in to reply |
| Simulations purchased 08/08/2017 at 10:11 #99925 | |
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gordyve
11 posts |
Peter, I think I had previously used Gordyvee as a user name so the missing ones could possibly be found under that one. If it is of any use, my email address is gordyvee@outlook.com. Don't waste too much of your time over this as I should have sorted it out at the time. Could even be that some of the sims are obsolete by now. Regards, Gordon Log in to reply |
| Simulations purchased 08/08/2017 at 10:21 #99926 | |
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Peter Bennet
5375 posts |
That was all sorted in 2014 and the second account deleted as per Geoff's comments on that thread. If you are missing any Sim then PayPal would be the way to resolve. There are no payware obsolete Sims. Peter I identify as half man half biscuit - crumbs! Log in to reply |
| Simulations purchased 08/08/2017 at 18:28 #99934 | |
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Steamer
3945 posts |
gordyve in post 99925 said:Peter, I think I had previously used Gordyvee as a user name so the missing ones could possibly be found under that one. If it is of any use, my email address is gordyvee@outlook.com. Don't waste too much of your time over this as I should have sorted it out at the time. Could even be that some of the sims are obsolete by now.Were they definitely payware, and not free simulations that you'd made a donation for? If it's the latter case, you can simply donwload them again from the website and use them; they don't have licenses and the donation is optional. Can you remember which simulations they were? "Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Log in to reply |
| Simulations purchased 13/08/2017 at 08:59 #101013 | |
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gordyve
11 posts |
I can't remember now as it was so long ago. To save it dragging on, I won't pursue it any further so I will draw a line under it now. I would like to thank you all for your help and I apologise for being such a pain. Gordon Log in to reply |