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| If a railway incident occurs in your country... 22/05/2012 at 03:09 #32490 | |
alvinhochun
249 posts |
I would like to know, if there is any railway incidents that happen and cause delays or service termination, how would the railway companies deal with the affected passengers? In Hong Kong, we have MTR (someone say "world class"?????????????). Just a few weeks before (2012-05-13) there was a power failure on West Rail Line on early peak hours. Power system of a train to Hung Hom leaving Mei Foo failed leading to the overhead system failure, and another train approaching the same platform also stops. Passengers of the failed train have to walk back to the platform, while the other train reverse back to Tsuen Wan West. It is said that train service headway is delayed from 4 minutes to over 10 minutes. It is also said that MTR provided shuttle buses 30 minutes after the problem started. If it was your case in your country, how will they deal with this? P.S. And it is said that MTR didn't want to tell passenger the details of the problem. Later the spokesman said that telling passengers about the problem wouldn't help solving the problem. Don't you think it is unacceptable? (Note: there may be some information that isn't the fact at all because I didn't experience that and I may have mixed up with some other incidents...) Log in to reply |
| Re: If a railway incident occurs in your country... 22/05/2012 at 06:15 #32493 | |
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guidomcc
246 posts |
sounds like an operational incident to me
Log in to reply The following users said thank you: sunocske, peterb |
| Re: If a railway incident occurs in your country... 22/05/2012 at 15:56 #32495 | |
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sloppyjag
480 posts |
Similar incidents in the UK have been dealt with as follows: Leave the passengers packed like sardines in a baking hot train with little ventilation and no water for three hours with no information leading to said passengers rebelling and evacuating the train of their own accord onto live running lines making the situation worse... Linkity link Planotransitophobic! Log in to reply |
| Re: If a railway incident occurs in your country... 22/05/2012 at 16:40 #32496 | |
Gwasanaethau
509 posts |
What’s with everyone in that link complaining about the lack of water? Where did they think the FCC driver was going to get it from? Magic it out of the sky? It annoys me when I read things like this because legitimate concerns (such as the lack of communications and the fact they were stuck for three hours) end up being overshadowed by quite unreasonable expectations. However trains getting stuck for long periods of time does seem to be a common recurrence here – wasn’t there a similar thing near Woking relatively recently when someone stole some cabling around there? Is there a contingency plan here to stop people being stuck for so long when this occurs? Log in to reply |
| Re: If a railway incident occurs in your country... 22/05/2012 at 21:13 #32500 | |
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pbinnersley
431 posts |
" said:What’s with everyone in that link complaining about the lack of water?One of the problems with modern trains is they have retention tank toilets. When they become full they automatically lock the toilet out of use. Extended delays, particularly in the evening can result in all the toilets on a train locking themselves out of use. This is not very nice for the passengers, or the people who have to clean the train when it returns to the depot. Regards, Peter. Log in to reply The following user said thank you: Gwasanaethau |
| Re: If a railway incident occurs in your country... 23/05/2012 at 09:26 #32504 | |
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John
884 posts |
" said:Similar incidents in the UK have been dealt with as follows:And here's the RAIB report into that incident: http://www.raib.gov.uk/cms_resources.cfm?file=/120523_R072012_Kentish_Town.pdf Log in to reply The following user said thank you: Gwasanaethau |