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| Real trains 16/04/2014 at 23:17 #59013 | |
kieron.young2k13
10 posts |
I was in KGX yesterday waiting for the 2330 1D36 to arrive and depart to take me to DON, the boards at KGX said a platform had yet to be assigned and would be assigned 5 minutes before the train was ready to leave the station yet a "train time" website told me which platform it was in on and it had been their 20 minutes already. even though i asked a member of staff if the train i was looking at (1 of 2 east coasts) was the train i needed she said i would have to wait until the PF was announced, (hence me deciding to check with train time website) so i got on the train at P6 so why arent the staff allowed to tell you which platform when a website tells you a good few hours before ? Is it security, or is it just that trains get different platforms all the time... And it wasnt going to change Pforms as it had been on P6 for a good 20 mins
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| Real trains 16/04/2014 at 23:24 #59014 | |
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Muzer
718 posts |
They often want time to clean it, or (in the case of Virgin at Euston) set up a human ticket barrier.
Last edited: 16/04/2014 at 23:26 by Muzer Log in to reply The following user said thank you: kieron.young2k13 |
| Real trains 16/04/2014 at 23:26 #59015 | |
headshot119
4869 posts |
CIS (Customer Information Systems) have the option to hide platforms allocations until a set amount of time before departure. This saves customers boarding a train while it is still being prepared. The fact the information is hidden at the station doesn't mean it's hidden online!
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer Log in to reply The following user said thank you: kieron.young2k13 |
| Real trains 16/04/2014 at 23:27 #59016 | |
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kieron.young2k13
10 posts |
what even though it had been in station an hour, and i had been watching the cleaning crew go in about an hour before, and leave on both the East coast trains.. and they couldnt say which one was my train.. im probably just too curious for my own good bth 
Last edited: 16/04/2014 at 23:28 by kieron.young2k13 Log in to reply |
| Real trains 17/04/2014 at 01:01 #59017 | |
postal
5264 posts |
" said:what even though it had been in station an hour, and i had been watching the cleaning crew go in about an hour before, and leave on both the East coast trains.. and they couldnt say which one was my train..It is not just the cleaning crew - there is more to do like putting the reservations on the seat backs, labels in the door windows and so forth which is done by other staff. As far as the cleaning crew are concerned, it is just another train that has arrived and needs to be cleaned before it departs in service or goes off ECS to Bounds Green. Until you've done the other stuff about dressing the train it wouldn't be sensible to allow punters on. Particularly for late evening trains you don't want to give people the chance to start falling out with each other about who is sitting in someone else's seat. It is 10 years since I was travelling two or three times a week on ECML trains out of KGX, but in those days, the dressing was very rarely done more than 30 minutes before departure. “In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe Log in to reply The following user said thank you: kieron.young2k13 |
| Real trains 17/04/2014 at 07:37 #59019 | |
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Firefly
521 posts |
Are you allowed to have passengers on a train without any train crew? This could be another reason for delaying the platform information. In the airline industry we're not allowed passengers on an aircraft without at least one pilot who could initiate an evacuation and 1 cabin crew per 50 passengers to assist with an evacuation. Another thought is that by holding back the platform information they keep their options open and could do a late swap if one of the trains had a technical problem. FF Log in to reply The following user said thank you: kieron.young2k13 |