License Manager problem

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License Manager problem 30/05/2015 at 16:14 #72882
moonraker
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372 posts 		I have tried to log in to my License Manager but it keeps saying - Failed to connect to server. I have tried re-installing the System Files but to no avail. Just bought the West Midlands multi buy as well
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License Manager problem 30/05/2015 at 16:18 #72883
headshot119
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4871 posts 		Are you running any Anti Virus software that could be blocking the license manager?
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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License Manager problem 30/05/2015 at 16:21 #72884
moonraker
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372 posts 		Got Norton 360 and just checked the Firewall settings. Have set all the SimSig stuff to allow. Still the same
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License Manager problem 30/05/2015 at 19:59 #72890
BarryM
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2158 posts 		Reboot your computer and try again.

Barry
Barry, Sydney, New South Wales, Australia
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License Manager problem 30/05/2015 at 20:47 #72892
AlexN
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16 posts 		Try to start the license Manager with Administrator-rights. It helped me if i had problems.
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License Manager problem 30/05/2015 at 20:53 #72893
delticfan
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476 posts 		I used to have the same problem with Norton. Wouldn't let me download from quite a few sites even when I tinkered with the settings Ditched it in favour of the paid version of AVG. No probs since.
Mal.
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License Manager problem 30/05/2015 at 21:25 #72895
moonraker
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372 posts 		Ok tried running as an administrator no good, tried rebooting no good. Just shelled out 30 quid for Norton after swapping Broadband to EE so can't really ditch it. Really not sure what to do
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License Manager problem 30/05/2015 at 23:24 #72897
Sacro
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1171 posts 		" said:
Just shelled out 30 quid for Norton after swapping Broadband to EE so can't really ditch it
A good example of the sunk cost fallacy.

I'd consider writing off the £30 and getting yourself a decent antivirus solution, Bitdefender is my personal choice and is also free!
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License Manager problem 31/05/2015 at 07:37 #72898
BarryM
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2158 posts 		" said:
Ok tried running as an administrator no good, tried rebooting no good. Just shelled out 30 quid for Norton after swapping Broadband to EE so can't really ditch it. Really not sure what to do
Have you tried disabling Norton, deleting the Manager and reloading it?

Barry
Barry, Sydney, New South Wales, Australia
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License Manager problem 31/05/2015 at 08:34 #72899
moonraker
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372 posts 		Tried that now. Still the same
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License Manager problem 31/05/2015 at 09:47 #72901
BarryM
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2158 posts 		Have you had a look to see if Norton may have quarantined any files that may prevent the Manager from working? What are you using to run your computer?

Barry
Barry, Sydney, New South Wales, Australia
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License Manager problem 31/05/2015 at 10:11 #72904
Danny252
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1461 posts 		At least until a few years back, Norton was notorious for these sorts of problems, even when disabled - at times, a full uninstall would be required to get programs to work.
Last edited: 31/05/2015 at 10:11 by Danny252
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License Manager problem 31/05/2015 at 10:14 #72905
moonraker
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372 posts 		Win 7 Home Premium 64 bit. I'll check Norton again. Checked Norton and can't see on the security risks for yesterday and today that it has blocked access to SimSig. Have also excluded the license manager from scans etc. But still it won't connect
Last edited: 31/05/2015 at 10:30 by moonraker
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License Manager problem 31/05/2015 at 12:24 #72909
moonraker
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372 posts 		Solved !!!. Logged straight in and I've applied my licenses at last . Thanks everyone for the helpful hints. Looking forward to mastering the beast that is New Street
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License Manager problem 31/05/2015 at 12:43 #72910
Steamer
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4033 posts
Online 		" said:
Solved !!!. Logged straight in and I've applied my licenses at last . Thanks everyone for the helpful hints. Looking forward to mastering the beast that is New Street
What did you do that fixed it? Just for reference, in case someone else has a problem in the future.
"Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q)
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License Manager problem 31/05/2015 at 13:13 #72911
moonraker
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372 posts 		Norton has different settings now to when I last used it but is fairly straightforward. You go into settings and then Anti Virus. Click on Scans and Risks and scroll down to "Items to exclude from scans" then "Items to exclude from auto protect, SONAR and Download intelligent detection". In both cases you must point to the program on your HDD ie C:\program files x86\ SimSig\SimSig license manager and click add, this will put the item on a list for exclusion. Once done click apply and that's it
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License Manager problem 31/05/2015 at 20:43 #72920
BarryM
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2158 posts 		Good news!

Barry
Barry, Sydney, New South Wales, Australia
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License Manager problem 16/06/2015 at 09:42 #73432
moonraker
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372 posts 		Stumped again . Bought a license for LTS and now it won't open again and I haven't changed any settings on Norton from the last time. Very frustrating
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License Manager problem 17/06/2015 at 00:43 #73451
BarryM
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2158 posts 		" said:
Stumped again . Bought a license for LTS and now it won't open again and I haven't changed any settings on Norton from the last time. Very frustrating
You may not have changed any settings from last time but Norton has! You need to repeat what you did last time.

Barry
Barry, Sydney, New South Wales, Australia
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The following user said thank you: moonraker
License Manager problem 17/06/2015 at 08:49 #73454
moonraker
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372 posts 		Well tried that. Wiped off the old settings and put them back in again but still won't open
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License Manager problem 17/06/2015 at 09:56 #73456
Sacro
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1171 posts 		" said:
Well tried that. Wiped off the old settings and put them back in again but still won't open
Simple solution, remove Norton!
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License Manager problem 17/06/2015 at 10:30 #73457
MarkC
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1115 posts 		" said:
" said:
Well tried that. Wiped off the old settings and put them back in again but still won't open
Simple solution, remove Norton!
I have been a long time Norton User and I have never had any issues with it.
Boldly going forward 'cause we can't find reverse. Boldly going forward, still can't find reverse. Boldly going forward, and things are getting worse!.
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License Manager problem 17/06/2015 at 10:32 #73458
headshot119
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4871 posts 		" said:
" said:
" said:
Well tried that. Wiped off the old settings and put them back in again but still won't open
Simple solution, remove Norton!
I have been a long time Norton User and I have never had any issues with it.
You'll find that most of us who work or have an interest in the Computing world won't give anytime of day to Norton.

Although I agree with Sacro's message, in my opinion some AV is better than no AV.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
Last edited: 17/06/2015 at 10:32 by headshot119
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License Manager problem 17/06/2015 at 10:35 #73459
Sacro
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1171 posts 		" said:
" said:
" said:
" said:
Well tried that. Wiped off the old settings and put them back in again but still won't open
Simple solution, remove Norton!
I have been a long time Norton User and I have never had any issues with it.
You'll find that most of us who work or have an interest in the Computing world won't give anytime of day to Norton.

Although I agree with Sacro's message, in my opinion some AV is better than no AV.
In my opinion too, and given the choice between a paid copy of Norton (even if it was given as a free gift, or I was paid its value to use it), and something genuinely offered for free, I'd pick the non-Norton solution everytime! (Unless it was McAffee, then I'd have to think about it)
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License Manager problem 17/06/2015 at 10:37 #73460
moonraker
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372 posts 		Well it was something to do with Norton. Uninstalled and logged straight in to apply my license, now replacing with Bitdefender as someone suggested earlier in the thread.
Last edited: 18/06/2015 at 08:23 by moonraker
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