Bad Experience- Quis custodiet ipsos custodes?

I was busy editing my website ([www.newrailtours.webs.com]) when I saw an inappropriate comment made to me along the lines of 'You f****** idiot, why don't you know how to set up PayPal?' (My website advertises railtours, however, no PayPal was linked because, as clearly stated in the FAQs section of the website (Under 'Testimonials'payment could only be by Bank Transfer around 21 days prior to departure. I replied telling him the information, as well as reporting him to Webs. The guy (probably some poorly paid guy half way around the world. Sorry if anyone was offended.) Replied something similar to 'None of my business!'

If any of you have similar experiences please let me know.

Of course, I am not saying Webs is bad, I am just asking 'Quis custodiet ipsos custodes?'

http://newrailtours.webs.com/testimonials

What happens if something goes wrong?

Whilst we are committed to offering the best service possible, during travelling there will occasionally be an unexpected situation which is unavoidable. As we are a small tour operator, we book a fair amount of our activities and transport through public websites, and so we are more prone to being affected by the world around us (E.g. Charter flights are less likely to be affected during a pilots' strike when compared to normal, scheduled fights. If, however the problem is of our causing (E.g. Not booking enough tickets etc.)
Feel free to email us and request a partial refund* and make a review if you so wish.

*We are currently only able to offer refunds for the part of the trip you were unhappy about because of our current size. In future we hope to offer full refunds if necessary.

At the minimum there should be the option for card payments which can be disputed/ charged back and preferably an option for pay-pal which offers excellent buyer protection.