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| Potential new user unable to access SimSig 14/01/2018 at 16:32 #105060 | |
whatlep
377 posts |
I've been trying to sell the benefits of SimSig to a friend of mine, but he is having umpteen problems just trying to get started. Note from him attached which outlines his problems. Anyone got any good ideas to solve his problems? He refuses to use Facebook, by the way... >>>>>> Hello Peter I hate to say this because I hate to give up on anything, but I'm close to giving up on this! I created an account on SimSig and received the verification email, but as soon as I tried to log on I was told my password was incorrect. So I changed the password, used the new one, and got the same error message. I wondered if it was because my email is an alias for a Gmail account, so created a new SimSig account using the Gmail address, and got the same wrong password error. >>>>>> Log in to reply |
| Potential new user unable to access SimSig 14/01/2018 at 17:26 #105063 | |
KymriskaDraken
963 posts |
whatlep in post 105060 said:I've been trying to sell the benefits of SimSig to a friend of mine, but he is having umpteen problems just trying to get started. Note from him attached which outlines his problems. Anyone got any good ideas to solve his problems? He refuses to use Facebook, by the way...I just went through the registration process with no errors, so it looks like your friend has missed a step. Did he click on the link in the email sent by SimSig to confirm his account? He says he received it but not that he followed its instructions. Kev Log in to reply The following user said thank you: whatlep |
| Potential new user unable to access SimSig 14/01/2018 at 18:03 #105069 | |
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whatlep
377 posts |
KymriskaDraken in post 105063 said:whatlep in post 105060 said:Thanks Kev. I'd done the same and couldn't reproduce the problem he's having, so I conclude the issue is with him, not SimSig. I appreciate you checking.I've been trying to sell the benefits of SimSig to a friend of mine, but he is having umpteen problems just trying to get started. Note from him attached which outlines his problems. Anyone got any good ideas to solve his problems? He refuses to use Facebook, by the way...I just went through the registration process with no errors, so it looks like your friend has missed a step. Good luck with the lurgy by the way. I'm only just recovering from it after nearly 2 weeks. Log in to reply |
| Potential new user unable to access SimSig 14/01/2018 at 19:19 #105072 | |
GeoffM
6376 posts 
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What were the usernames he used? It's quite hard to investigate without such.
SimSig Boss Log in to reply The following user said thank you: whatlep |
| Potential new user unable to access SimSig 14/01/2018 at 21:28 #105082 | |
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whatlep
377 posts |
GeoffM in post 105072 said:What were the usernames he used? It's quite hard to investigate without such.PM sent to you Geoff. Thank you for investigating Log in to reply |
| Potential new user unable to access SimSig 14/01/2018 at 22:02 #105086 | |
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GeoffM
6376 posts
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whatlep in post 105082 said:GeoffM in post 105072 said:Thanks - manually activated and a different type of password reset sent.What were the usernames he used? It's quite hard to investigate without such.PM sent to you Geoff. Thank you for investigating SimSig Boss Log in to reply The following user said thank you: whatlep |