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| Update issue 07/07/2020 at 19:58 #129228 | |
Arthur123
17 posts |
Hello! My sig loader is not wanting to update and says it is not communicating with the server, even with internet working.  Post has attachments. Log in to view them. Log in to reply |
| Update issue 07/07/2020 at 20:06 #129229 | |
Dick
387 posts |
Unless you have edited them out in the screenshot, you haven't entered a username and password to connect to the server.
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| Update issue 07/07/2020 at 20:25 #129230 | |
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Arthur123
17 posts |
Hi, even typing the password and the user, gives the same message.
Post has attachments. Log in to view them. Last edited: 07/07/2020 at 20:33 by Arthur123 Reason: None given Log in to reply |
| Update issue 07/07/2020 at 21:51 #129240 | |
GeoffM
6376 posts 
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Your firewall or antivirus might be blocking outbound connections from the Loader. What software do you use for those? Or standard Windows Defender?
SimSig Boss Last edited: 07/07/2020 at 21:52 by GeoffM Reason: None given Log in to reply |
| Update issue 07/07/2020 at 22:48 #129247 | |
Peter Bennet
5402 posts |
I sometimes get that but clicking on Start a new simulation usually nudges it along. Peter. I identify as half man half biscuit - crumbs! Log in to reply |
| Update issue 07/07/2020 at 23:14 #129249 | |
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Arthur123
17 posts |
GeoffM in post 129240 said:Your firewall or antivirus might be blocking outbound connections from the Loader. What software do you use for those? Or standard Windows Defender?No, the antivirus is not blocking it. Log in to reply |
| Update issue 07/07/2020 at 23:17 #129250 | |
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Arthur123
17 posts |
Peter Bennet in post 129248 said:I sometimes get that but clicking on Start a new simulation usually nudges it along. I've tried but I couldn't. Log in to reply |
| Update issue 07/07/2020 at 23:19 #129251 | |
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Arthur123
17 posts |
I would like to download more simulations but a message appears that is already updated.
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| Update issue 08/07/2020 at 00:08 #129254 | |
welshdragon
315 posts |
After you have put your username and password in, did you click on "Check For Updates"? Also, what Firewall/Anti-Virus do you use? It may be that although you THINK they are not the issue they could very easily be. Log in to reply |
| Update issue 08/07/2020 at 00:51 #129257 | |
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Arthur123
17 posts |
welshdragon in post 129254 said:After you have put your username and password in, did you click on "Check For Updates"?Yes, I already entered my login and password, then I clicked on updates and at the end, the answer is the same. My antivirus is Avast, and it did not block the sim sig loader. Log in to reply |
| Update issue 08/07/2020 at 01:11 #129259 | |
postal
5265 posts |
Have you tried uninstalling the loader then downloading it again from the website and re-installing?
“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe Log in to reply |
| Update issue 08/07/2020 at 01:55 #129261 | |
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GeoffM
6376 posts
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Was the failure immediate or did it take a few seconds? Arthur123 in post 129257 said: welshdragon in post 129254 said:After you have put your username and password in, did you click on "Check For Updates"?Yes, I already entered my login and password, then I clicked on updates and at the end, the answer is the same. My antivirus is Avast, and it did not block the sim sig loader. SimSig Boss Log in to reply |
| Update issue 08/07/2020 at 03:07 #129264 | |
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GeoffM
6376 posts
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I spent some time looking through the server log files with the IP address you had when you posted here and there is not a single instance of a request from the Loader with that IP address. So I looked under your username as well and again, no entries from the Loader, just from your browser. Since your browser is getting through and the Loader is not from the same machine, I'm afraid I refer to my earlier suggestion: check what's blocking the Loader. SimSig Boss Log in to reply |
| Update issue 08/07/2020 at 09:00 #129269 | |
Meld
1111 posts |
Arthur you are logging into to the website and the loader on the same machine, and not running the loader through a virtual machine are you ?? If so try logging into the website from the other/virtual machine and then try check for updates. Passed the age to be doing 'Spoon Feeding' !!! Last edited: 08/07/2020 at 09:05 by Meld Reason: None given Log in to reply |
| Update issue 08/07/2020 at 16:34 #129284 | |
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Peter Bennet
5402 posts |
Are you using the right password? Peter I identify as half man half biscuit - crumbs! Log in to reply |
| Update issue 08/07/2020 at 16:37 #129285 | |
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swiftaw
271 posts |
Peter Bennet in post 129284 said:Are you using the right password?If it was a case of incorrect password you think Geoff would see that in the server logs. Definitely sounds like the connection to the server isn't being made. Log in to reply |
| Update issue 08/07/2020 at 16:59 #129286 | |
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GeoffM
6376 posts
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swiftaw in post 129285 said:Peter Bennet in post 129284 said:Correct.Are you using the right password?If it was a case of incorrect password you think Geoff would see that in the server logs. SimSig Boss Log in to reply |
| Update issue 08/07/2020 at 17:16 #129289 | |
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indian_railways_fan
72 posts |
I have highlighted the same issue in this post: https://www.SimSig.co.uk/Forum/PostView/128533 One more thing to observe in this issue is even if your data connection is off and you press the "Check for update" button, it will immediately show that the loader is upto date! It seems the bug lies somewhere in the basic loader itself due to the above issue. BTW which OS are you using? Is it Windows 7? Because the problem for me has cropped on a Windows-7 machine while the loader and sims are working very well on two other Windows-10 machines. Khalid. Log in to reply |
| Update issue 08/07/2020 at 22:48 #129327 | |
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bill_gensheet
1413 posts |
No Win 7 problems for me (two machines / locations tested, one with flaky ADSL) One oddity that might only be Win7 is that if I have run SimSig the PC now takes a very long time to close down - around 4 minutes not 15 seconds. As I had some 'testing' access, I only noticed this on v5 loaders, not earlier v4.99 testing builds. is it Ok on Win10 for others ? Bill Log in to reply |
| Update issue 09/07/2020 at 01:46 #129340 | |
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Arthur123
17 posts |
postal in post 129259 said:Have you tried uninstalling the loader then downloading it again from the website and re-installing?Yes, i have done this several times and I have not succeeded. Log in to reply |
| Update issue 09/07/2020 at 01:48 #129341 | |
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Arthur123
17 posts |
GeoffM in post 129261 said:Was the failure immediate or did it take a few seconds? Took a few seconds Log in to reply |
| Update issue 09/07/2020 at 01:51 #129344 | |
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Arthur123
17 posts |
GeoffM in post 129264 said:I spent some time looking through the server log files with the IP address you had when you posted here and there is not a single instance of a request from the Loader with that IP address. So I looked under your username as well and again, no entries from the Loader, just from your browser. Ok, i will try to look for what is blocking it. Log in to reply |
| Update issue 09/07/2020 at 01:53 #129345 | |
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Arthur123
17 posts |
Peter Bennet in post 129284 said:Are you using the right password?Yes, i am always using the right password. Log in to reply |
| Update issue 09/07/2020 at 01:57 #129346 | |
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Arthur123
17 posts |
indian_railways_fan in post 129289 said:I have highlighted the same issue in this post: Hi!! My computer is windows 8.1, but i will see the post. Thank you! Log in to reply |