Licence removed

Even if I have remembered to save it is a pain having to restart and reposition all the windows again.

Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?

jc92 in post 139987 said:

Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?

Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

paul87101 in post 139995 said:

jc92 in post 139987 said:

Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?

Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

They should be in the following folder: C:\Users\Public\Documents\SimSig\Simulations\<SimulationName>
Are there any .ssg files in that folder?

Dionysusnu in post 139996 said:

paul87101 in post 139995 said:

jc92 in post 139987 said:

Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?

Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

They should be in the following folder: C:\Users\Public\Documents\SimSig\Simulations\<SimulationName>
Are there any .ssg files in that folder?

All the .ssg files that I have saved and the Snapshot autosaves are there but no Wokeup/Wakeup or LostLicence files.

Surely this couild be amended simply wait for the server to be contacted?

paul87101 in post 139998 said:

Dionysusnu in post 139996 said:

paul87101 in post 139995 said:

jc92 in post 139987 said:

Theres two saves which should be produced. Lostlicence is produced when the sim looses contact with the server and can't see a licence, but there's also a sperate one if your PC sleeps which is wakeup.ssg

I cant say I've had any issues with the latter as my PC sleeps, wakes up and I can continue as normal OR load wakeup.ssg. if you're looking for lostlicence rather than wokeup in that situation, it might explain why it isn't loading correctly?

Thanks for your help, I have searched my entire PC but no Wokeup/Wakeup or LostLicence files have been saved anywhere. I have checked my Settings/File System/Privacy which is set to allow apps to access the file system.

They should be in the following folder: C:\Users\Public\Documents\SimSig\Simulations\<SimulationName>
Are there any .ssg files in that folder?

All the .ssg files that I have saved and the Snapshot autosaves are there but no Wokeup/Wakeup or LostLicence files.

Have you closed the dialog box saying the license expired? I think I heard somewhere that the file is only saved after you close the game.

I just click OK on dialog box, the sim quits but no lostlicence saved.

paul87101 in post 139986 said:

Surely this couild be amended simply wait for the server to be contacted?

By the time that message comes up, SimSig has already tried several times over the course of some time to contact the server - and been unable to. Is your internet connection a bit wobbly? Is there something blocking outbound access, like a firewall or antivirus?

paul87101 in post 140010 said:

I just click OK on dialog box, the sim quits but no lostlicence saved.

Try locking the license to your machine. You are using dynamic licensing which requires a periodic internet connection to check the license is still valid.

At the risk of patronising, whilst also checking some fundamental basics, can you attach a snip of a screenshot showing the licence locked to the machine? just to rule out no human error in locking it. the equivelant of checking you turned the power on when something won't work :)

You indicated this also happened with simulations that were locked to your computer, which is surprising.

I noticed this after i changed my laptop. I will lock the licences to see if that helps. Will it lock Sims that are already underway?

Hi Paul, the next time this happens to you, please post the most recent log file from C:\Users\Public\Documents\SimSig, and tell us whether the sim in question was locked to your PC at the time. Otherwise it's hard to say why this affects you more than others. (I've had this message only once or twice with an older loader version.)