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System Files being blocked by Norton

You are here: Home > Forum > General > General questions, comments, and issues > System Files being blocked by Norton

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System Files being blocked by Norton 21/12/2016 at 21:59 #91041
John Hawkins
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1 posts
Hello,

I have just joined and have attempted to download the system files from the system files page. It appears to download but then Norton analyses it and does not like it and then deletes it. Have you had this problem previously - is there something I need to do?

Many thanks

John

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System Files being blocked by Norton 21/12/2016 at 22:19 #91042
headshot119
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4869 posts
You need to tell Norton to ignore the file, it is a false positive.
"Passengers for New Lane, should be seated in the rear coach of the train " - Opinions are my own and not those of my employer
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System Files being blocked by Norton 22/12/2016 at 18:10 #91057
Peter Bennet
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5402 posts
I deleted some posts because we should not be saying what was said about other software.

Peter

I identify as half man half biscuit - crumbs!
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System Files being blocked by Norton 22/12/2016 at 18:17 #91058
Sacro
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1171 posts
Peter Bennet in post 91057 said:
I deleted some posts because we should not be saying what was said about other software.

Peter
We weren't, I was, I've said it before and I'll say it again.

Why should we not be saying it? I'd rather you refute my comments than just delete them. Norton has come up time and time again, I have no doubt it'll crop up in the future too. I wouldn't ever recommend it, even if people have spent money on it it's always better to switch to something else.

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System Files being blocked by Norton 22/12/2016 at 20:31 #91059
northroad
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872 posts
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Sorry that you took that stance Peter. Sacro was only saying what he believes to be true and quite frankly his comments were no different to what you would see on any web page containing critical reviews about same or similar software. It was also an opinion as to why the originally posted problem may have occurred.
Whilst not agreeing with him in my post that you deleted I am quite frankly at a total loss as to what I said wrong or could be construed in the way it was.

Geoff

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System Files being blocked by Norton 22/12/2016 at 20:59 #91060
Peter Bennet
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5402 posts
northroad in post 91059 said:
Sorry that you took that stance Peter. Sacro was only saying what he believes to be true and quite frankly his comments were no different to what you would see on any web page containing critical reviews about same or similar software. It was also an opinion as to why the originally posted problem may have occurred.
Whilst not agreeing with him in my post that you deleted I am quite frankly at a total loss as to what I said wrong or could be construed in the way it was.

Geoff
The offending post was quoted in your post then requoted in the subsequent post to that and would make no sense as a stand-alone post.

Peter

I identify as half man half biscuit - crumbs!
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System Files being blocked by Norton 22/12/2016 at 21:10 #91061
Peter Bennet
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5402 posts
Sacro in post 91058 said:
Peter Bennet in post 91057 said:
I deleted some posts because we should not be saying what was said about other software.

Peter
We weren't, I was, I've said it before and I'll say it again.

Why should we not be saying it? I'd rather you refute my comments than just delete them. Norton has come up time and time again, I have no doubt it'll crop up in the future too. I wouldn't ever recommend it, even if people have spent money on it it's always better to switch to something else.
"Not recommending" is not how you expressed it earlier.

Peter

I identify as half man half biscuit - crumbs!
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System Files being blocked by Norton 22/12/2016 at 21:34 #91062
postal
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5264 posts
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Storm Barbara at work in a SimSig tea-cup?
“In life, there is always someone out there, who won’t like you, for whatever reason, don’t let the insecurities in their lives affect yours.” – Rashida Rowe
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System Files being blocked by Norton 23/12/2016 at 11:30 #91066
MarkC
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1105 posts
headshot119 in post 91042 said:
You need to tell Norton to ignore the file, it is a false positive.
I have taken the proactive step and asked Norton/Symantec to incluced the Simsig Systemfiles on there whitelist.

I have finilly been notified that they will be added to the whitelist, this can take upto 24hrs (their words not mine)

This will only be for SimSigsystem4.5.13.7.exe, and associated exes of this version.

Any subsequent updates would also need to be asked to be incluced.

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The following users said thank you: Peter Bennet, headshot119
System Files being blocked by Norton 23/12/2016 at 11:37 #91067
Peter Bennet
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5402 posts
mark265 in post 91066 said:
headshot119 in post 91042 said:
You need to tell Norton to ignore the file, it is a false positive.
I have taken the proactive step and asked Norton/Symantec to incluced the Simsig Systemfiles on there whitelist.

I have finilly been notified that they will be added to the whitelist, this can take upto 24hrs (their words not mine)

This will only be for SimSigsystem4.5.13.7.exe, and associated exes of this version.

Any subsequent updates would also need to be asked to be incluced.
Thanks Mark, if that works then that's the more constructive approach.

Peter

I identify as half man half biscuit - crumbs!
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The following users said thank you: headshot119, MarkC