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Problem with Licence 02/11/2023 at 10:06 #153856 | |
Landru
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Hi, I purchased Salisbury and have tried to add the licence to my pc but when I go to start a new simulation it says I haven't got a licence. according to https://www.SimSig.co.uk/License/MyLicenses its not allocated and that page also doesn't show my other licences which are working so I'm confused. Can anyone help please. Thanks Larry Log in to reply |
Problem with Licence 02/11/2023 at 12:19 #153858 | |
y10g9
![]() 895 posts |
Have you logged in with your SimSig website credentials on the loader screen?
Log in to reply The following user said thank you: Landru |
Problem with Licence 02/11/2023 at 12:58 #153859 | |
Steamer
![]() 3958 posts |
Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page. Edit: Looking at your posting history, it looks like you had an account which was tied to an old email address in the past. If you're logged in to the loader on that account, it won't show the Salisbury license you purchased under the 'Landru' account. "Don't stress/ relax/ let life roll off your backs./ Except for death and paying taxes/ everything in life.../ is only for now." (Avenue Q) Last edited: 02/11/2023 at 13:01 by Steamer Reason: None given Log in to reply The following user said thank you: Landru |
Problem with Licence 02/11/2023 at 15:46 #153860 | |
Landru
![]() 5 posts |
Steamer in post 153859 said:Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page.Hi, Thanks for your reply. Yes, looks like I paid on the wrong account. Username on the loader is vendikar. What's the next step? Thanks again Larry Log in to reply |
Problem with Licence 02/11/2023 at 16:26 #153861 | |
JamesN
![]() 1591 posts |
Landru in post 153860 said:Steamer in post 153859 said:Larry if you are able to log into the website using your vendikar account; AND you have not used your new Salisbury license at all, it should allow you to donate the license to another user on the My Account > My Licenses Page for your vendikar account.Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page.Hi, Log in to reply The following user said thank you: Vendikar |
Problem with Licence 02/11/2023 at 21:22 #153863 | |
Vendikar
![]() 19 posts |
Hi, OK seems logging onto the loader with "Vendikar" credentials shows all my purchase except Salisbury. Logging on to the loader with "Landru" gives me Salisbury. Tried requesting licencing unlock. Thanks Larry Log in to reply |
Problem with Licence 02/11/2023 at 21:24 #153864 | |
Vendikar
![]() 19 posts |
JamesN in post 153861 said:Landru in post 153860 said:Sorry think the Sailsbury is with Landru. Can I move it to Vendikar?Steamer in post 153859 said:Larry if you are able to log into the website using your vendikar account; AND you have not used your new Salisbury license at all, it should allow you to donate the license to another user on the My Account > My Licenses Page for your vendikar account.Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page.Hi, Thanks Larry Log in to reply |
Problem with Licence 02/11/2023 at 22:02 #153865 | |
i26
![]() 306 posts |
Vendikar in post 153864 said:JamesN in post 153861 said:As stated, log in to the account with Salisbury and head to your licenses. If the license is not assigned you can gift it to the account that has your other licenses.Landru in post 153860 said:Sorry think the Sailsbury is with Landru. Can I move it to Vendikar?Steamer in post 153859 said:Larry if you are able to log into the website using your vendikar account; AND you have not used your new Salisbury license at all, it should allow you to donate the license to another user on the My Account > My Licenses Page for your vendikar account.Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page.Hi, ![]() Log in to reply |
Problem with Licence 03/11/2023 at 15:53 #153886 | |
Landru
![]() 5 posts |
Hi, Logged into licences but it is greyed out. Kind Regards Larry Log in to reply |
Problem with Licence 03/11/2023 at 16:13 #153887 | |
GeoffM
![]() 6344 posts ![]() |
Larry, Can you please PM me from both accounts so I can verify you are one and the same please, and let me know which account to keep and which to delete? SimSig Boss Log in to reply The following user said thank you: Landru |
Problem with Licence 03/11/2023 at 20:02 #153897 | |
Landru
![]() 5 posts |
GeoffM in post 153887 said:Larry,Thank you @GeoffM I've now done this. Kind Regards Larry Log in to reply |
Problem with Licence 03/11/2023 at 21:22 #153898 | |
GeoffM
![]() 6344 posts ![]() |
Done.
SimSig Boss Log in to reply The following user said thank you: Vendikar |
Problem with Licence 04/11/2023 at 08:26 #153900 | |
Vendikar
![]() 19 posts |
GeoffM in post 153898 said:Done.many thanks Log in to reply |