Problem with Licence

Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page.

Edit: Looking at your posting history, it looks like you had an account which was tied to an old email address in the past. If you're logged in to the loader on that account, it won't show the Salisbury license you purchased under the 'Landru' account.

Steamer in post 153859 said:

Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page.

Edit: Looking at your posting history, it looks like you had an account which was tied to an old email address in the past. If you're logged in to the loader on that account, it won't show the Salisbury license you purchased under the 'Landru' account.

Hi,

Thanks for your reply.

Yes, looks like I paid on the wrong account. Username on the loader is vendikar.

What's the next step?

Thanks again

Larry

Landru in post 153860 said:

Steamer in post 153859 said:

Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page.

Edit: Looking at your posting history, it looks like you had an account which was tied to an old email address in the past. If you're logged in to the loader on that account, it won't show the Salisbury license you purchased under the 'Landru' account.

Hi,

Thanks for your reply.

Yes, looks like I paid on the wrong account. Username on the loader is vendikar.

What's the next step?

Thanks again

Larry

Larry if you are able to log into the website using your vendikar account; AND you have not used your new Salisbury license at all, it should allow you to donate the license to another user on the My Account > My Licenses Page for your vendikar account.

JamesN in post 153861 said:

Landru in post 153860 said:

Steamer in post 153859 said:

Have you set up multiple accounts on the website? That might explain why your other licenses aren't on the 'show licenses ' page.

Edit: Looking at your posting history, it looks like you had an account which was tied to an old email address in the past. If you're logged in to the loader on that account, it won't show the Salisbury license you purchased under the 'Landru' account.

Hi,

Thanks for your reply.

Yes, looks like I paid on the wrong account. Username on the loader is vendikar.

What's the next step?

Thanks again

Larry

Larry if you are able to log into the website using your vendikar account; AND you have not used your new Salisbury license at all, it should allow you to donate the license to another user on the My Account > My Licenses Page for your vendikar account.

Sorry think the Sailsbury is with Landru. Can I move it to Vendikar?

Thanks Larry

Larry,

Can you please PM me from both accounts so I can verify you are one and the same please, and let me know which account to keep and which to delete?

Done.