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Lost access to all 3 Doncaster sims

You are here: Home > Forum > General > General questions, comments, and issues > Lost access to all 3 Doncaster sims

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Lost access to all 3 Doncaster sims 03/01/2025 at 17:43 #159806
cookie2
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Tis last few days any attempt to load a saved game in any of the Doncaster sims tells me I have no licence. They will not reinstall . I am running version 5.29 of the loader on a windows10 machine. I have tried a couple of the other sims and they seem ok.
Can you suggest a fix please?

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Lost access to all 3 Doncaster sims 03/01/2025 at 18:52 #159807
Stephen Fulcher
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2095 posts
If you go on this page https://www.SimSig.co.uk/License/MyLicenses does the licence show as allocated?
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Lost access to all 3 Doncaster sims 03/01/2025 at 18:57 #159808
cookie2
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None of my sims are ticked allocated but all ticked as used
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Lost access to all 3 Doncaster sims 03/01/2025 at 18:57 #159809
Stephen Fulcher
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2095 posts
Are you logged in with the same account on the Loader as on the forum?
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Lost access to all 3 Doncaster sims 03/01/2025 at 19:05 #159810
cookie2
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13 posts
Yes
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Lost access to all 3 Doncaster sims 03/01/2025 at 19:16 #159811
Stephen Fulcher
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2095 posts
Can you share a screenshot of the error you are getting please?
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Lost access to all 3 Doncaster sims 03/01/2025 at 20:04 #159812
cookie2
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here goes
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Lost access to all 3 Doncaster sims 03/01/2025 at 21:48 #159813
Stephen Fulcher
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2095 posts
Are you sure you are logged in correctly and have a good internet connection?
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Lost access to all 3 Doncaster sims 03/01/2025 at 22:17 #159814
bugsy
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1800 posts
cookie2 in post 159812 said:
here goes
When I open your document it's completely blank.
.....


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Everything that you make will be useful - providing it's made of chocolate.
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Lost access to all 3 Doncaster sims Yesterday at 00:57 #159815
cookie2
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I will try again tomorrow am
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Lost access to all 3 Doncaster sims Yesterday at 10:55 #159817
cookie2
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2nd attempt at loading file
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Lost access to all 3 Doncaster sims Yesterday at 11:00 #159818
eps125
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166 posts
cookie2 in post 159817 said:
2nd attempt at loading file
Are you currently logged into the loader? Upon opening the loader, are the username and password fields populated along with the tick?

If you go to load a new simulation, what does the icon next to Doncaster look like?

Cheers

Last edited: Yesterday at 11:03 by eps125
Reason: None given

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Lost access to all 3 Doncaster sims Yesterday at 11:11 #159819
cookie2
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13 posts
Thanks for the last suggestion. Guess what both blank. So reentered username and pw-all seems ok now.
I did lose contact with the server just before Xmas but it came back again on restarting pc.

Thanks all for pointing me in the right direction

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The following user said thank you: eps125